Experience

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  Sets water and environment sarl

  Jan 2007 - Jan 2008

  Research & data analyst assistant

  MPAP (Multi-stakeholder Participatory Policy Formulation and Action Planning) for the project "Cities farming for the future" • Train and coach different local and governmental institutions and organizations on the MPAP process for development.• Environmental and rural Planning for the development of the Master Plan for the North-Lebanon National Park and Map the Vegetation Associations and Series (for MADA)• Development and contextualization of the MPAP curriculum in Arabic and delivery approaches Show less

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  Planète terroirs

  Jan 2009 - Jan 2010

  Data analyst

  « Planète Terroirs » Association, France - Lebanon• Conduct a SWOT analysis of the region and write reports to explain the potential of the area• Facilitate communication between PT and the local community & raise awareness for lobbying purposes• Assist in allocating resources and budget development to maximize outcome

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  Fao

  Jan 2010 - Jan 2011

  Lead data analyst

  National Agriculture Extension Plan - Lebanon• Develop and conduct survey questionnaire and train agents to collect data next to farmers• Develop the platform needed to capture data in collaboration with engineers and project leader• Collect and manipulates databases to generate statistics using SPSS

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  Modex

  Jan 2011 - Jan 2014

  Presale engineer & solution analyst

  • As a Presale Engineer & Solution Analyst at MODEX, played a pivotal role in supporting and optimizing the functionality of various sales and accounting systems, including Salesforce and Ace POS System.o Salesforce Support: Provided comprehensive support for the Salesforce platform, capitalizing on Salesforce's 2012 automation capabilities. Implemented workflow rules, set up tailored approval processes, and integrated outbound messages to enhance CRM functionalities.o Ace POS System Management: Oversaw the operation and maintenance of the Ace POS System. Ensured the system's seamless integration with inventory and accounting modules, provided troubleshooting and technical support, and conducted training sessions for end-users to enhance their proficiency with the system.• Solution Analysis: Actively engaged in analyzing the requirements and challenges of the sales and accounting departments. Proposed and implemented technology solutions that enhanced efficiency, productivity, and accuracy in these departments.• Training and Development: Conducted regular training sessions and workshops for staff. Developed training materials and provided one-on-one coaching to ensure users were well-acquainted with system functionalities and updates.• Continuous Improvement: Regularly assessed and evaluated the performance and efficiency of the supported systems.• Customer Support: Assisted in pre-sales activities by providing technical insights and support to the sales team during customer engagements. Addressed customer inquiries and issues related to the supported systems, ensuring customer satisfaction and loyalty.• Collaboration: Worked closely with the sales, accounting, and IT departments to facilitate smooth communication and collaboration. Acted as a liaison between these departments to ensure technology solutions were effectively integrated and supported within the organization. Show less

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  Golden hill group

  Jan 2014 - Jan 2020

  Workflow and process optimization | integration dev | power apps & sharepoint

  • Delivered custom solutions to extended business functions, including the development of plugins, workflows, actions, and custom connectors for seamless document management.• Specialized in Canvas and Model Driven app development using Power Apps on the Power Platform. Engaged in Power BI report development to visualize real-time data from multiple sources.• Orchestrated a strategic migration from legacy systems: Microsoft Access and FileMaker Pro to Microsoft Dataverse (CDS) and Power Apps, enhancing data integrity and system efficiency. • Administered and configured SharePoint Online, SharePoint Server 2010, and 2013 Production environments and successfully executed content migration projects from on-premises to SharePoint Online, ensuring data integrity and minimal disruption to business operations.• Responsible for crafting detailed technical deployment guides, ensuring that documentation was clear, comprehensive, and accessible for users and stakeholders. Show less

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  Service intégration travail outaouais - sito

  Jan 2020 - Jan 2020

  Microsoft trainer

  • Crafted and introduced a comprehensive M365 curriculum.• Facilitated onsite hands-on training sessions; over 90 students proficiently trained.• Courses taught: Word, Excel, Publisher, Teams, Outlook, SharePoint, OneDrive, MS Forms

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  Millennium 1 solutions

  Jan 2020 - Jan 2020

  Fraud analyst

  • Transaction Monitoring & Analysis: Scrutinizes real-time transactions to detect and prevent fraudulent activities, employing advanced analytical tools and statistical methods to spot inconsistencies and trends.• Collaboration & Reporting: Partners with internal teams to strengthen fraud prevention protocols, provides vital reports on fraudulent patterns, and liaises with law enforcement as required.

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  Royal college of physicians and surgeons of canada

  Apr 2021 - Mar 2024

  Technical system analyst

  ● Migration of Oracle products to Microsoft Solutions (Dynamics 365 CRM / CE) and ensured integration with other systems (Risr, Canada Post, AEM, Mainport, …).● Configured and Documented Dynamics CRM relating to Account Management for users, teams, business units and Security roles● Built and Configured Power apps / Platform Solutions and corresponding Power Automate and Business Process Workflows:o Engineered an innovative Travel Exclusion Management System in Azure AD and streamlined waiver approvals, reducing processing times by 50%.o Developed and deployed a suite of Site maintenance and hazard reporting, increasing feedback and accelerating maintenance request resolutions.o Pioneered a project portfolio platform enhancing project tracking accuracy and visibility by building Database structure and Power BI dashboards. o Conceptualized, Designed, and built an end-to-end scheduling and timetable solution for the exam unit, reducing scheduling conflicts by 50%.o Designed and built a complex approval process with tracking system to handle forms request and service requests.● Led Stream and QA testing strategies for Dynamics 365, ensuring a 100% success rate in production deployments.● Documented Workflow & created process diagrams as well as provide training and support to users. Show less

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  Nexus innovations

  Mar 2024 - now

  Microsoft dynamics crm & power platform specialist