Ernest O.

Experience

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  CIT SYS Company Ltd

  Jul 2018 - Sept 2018

  IT Support Technician

  An intern at CIT SYS Co. Ltd.

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  CITSYS Co. Ltd

  Jan 2019 - Jan 2020

  Information Technology Systems Administrator

  1. Implemented an Enterprise Resource Planning software to reduce workflow complexity.2. Manage point of sale retail systems for use at Shoprite Ghana, Mr. Price, Jet Stores and Yes Chef.3. Researched and recommended various software and hardware devices to resolve client problems and meet client demand.

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  Heritage Christian University College

  Jan 2020 - now

  Instructional Facilitator

  Teaching introductory concepts in Information Communication Technology.

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  Compvare Digital Co. Ltd

  Jan 2020 - Jun 2022

  Web Design and Developer

  Designed and developed websites, including www.rhovanniroyalgh.com , www.agenconsultgh.com , and www.compvare.com

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  CITSYS Ltd

  Jan 2022 - now

  Software Quality Assurance Officer

  1. Ensuring Quality and Reliability: Led the successful implementation and quality assurance of the Social Security Management Information System (SSMIS) for Social Security Housing and Finance Corporation in The Gambia.2. Training and Support: Conducted comprehensive training sessions for over 200 staff members, enhancing their proficiency in utilizing the SSMIS.3. Collaborative Testing and Integration: Partnered with developers to rigorously test, install, and configure the SSMIS, guaranteeing its seamless integration into the existing infrastructure.4. Defect Management: Identified, documented, and reported system defects, ensuring timely resolution and maintaining high system reliability.5. User Feedback Analysis: Engaged with end users to understand their pain points, providing valuable insights to developers for continuous system improvements.6. Process Improvement: Contributed to the refinement of testing processes and methodologies, promoting best practices in quality assurance. Show less

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  EMME Consult

  Nov 2022 - Jan 2023

  Information Technology System Administrator

  1. Successfully setup Microsoft Server 2012 for use at EMME Consult to resolve usersecurity breaches and improve data and resource sharing.2. Applied software patches and updates, ensuring compliance with organizational policies.3. Provided Level 2/3 technical support to resolve hardware and software issues for 200+ end users.4. Maintained asset inventory and performed regular license audits, achieving 100% compliance.