Sunitha Kolla

Experience

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  Devine Inc

  Jul 2007 - Dec 2010

  Software Tester

  In my role I am entrusted with conducting thorough validation procedures to ensure software quality prior to its release. My role involves crafting and executing test scenarios aligned with software specifications to validate its intended functionalities. Through systematic test runs, I mimic user interactions to uncover any deviations from expected behavior. When inconsistencies arise, I meticulously log these anomalies and communicate them effectively to the development team. With each software update, I systematically reapply my testing protocols to verify ongoing integrity. I also engage in exploratory testing, delving into unscripted scenarios to uncover latent issues. I'm vigilant about assessing user-friendliness, performance metrics, and security vulnerabilities. Throughout, I maintain meticulous documentation, fostering cross-team communication and enabling collaborative improvement efforts. My mission is to identify issues early, collaborate seamlessly with developers, and ensure a polished user experience. Show less

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  Mission Australia

  Sept 2016 - Dec 2016

  Volunteer Adult Migrant English Program(AMEP) Home Tutor
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  Multiple Organisations

  Jun 2018 - Jun 2020

  Software Crowd Tester

  As a software crowd tester, I test software applications for problems and bugs. I use the software just like a regular user would, trying out different features and looking for any issues. I also check if the software works on different devices and browsers. If I find any problems, I report them to the development team with details about what went wrong and how they can replicate the issue. I also give feedback on how the software could be improved to make it easier to use

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  Generation Australia

  Jun 2022 - Jan 2023

  Salesforce Developer Trainee

  In my role as a Salesforce Developer Bootcamp Trainee, I'm focused on learning the ins and outs of Salesforce development. This includes understanding the platform's fundamentals, participating in training sessions, and gaining hands-on experience with tasks like creating solutions for a business use case. Collaborating on projects, troubleshooting issues, and improving my communication skills are all part of the journey. During my training, I built a dynamic booking website using HTML, CSS, and JavaScript. I also developed an expense-tracking application in Salesforce. I achieved Salesforce platform developer1 and Salesforce administrator certificates. After completing of 3 months of the Salesforce Bootcamp program, I have been proactive and participated in the mentorship programs, networking opportunities, and upskilling programs offered by Generation Australia to improve my soft skills and technical skills. Show less

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  Blaze Your Trail

  Feb 2023 - Jan 2024

  Salesforce Administrator/Developer (Volunteer)

  As a salesforce developer my role involves gathering the business requirements from the client and providing the most technical and economical feasible solutions to the clients using salesforce best practices and leveraging my educational and professional expertise to avoid technical debt in doing so.The tasks that I perform are System Configuration and Customization, User Management, Data Management, automation using flows, Creating Reports and Dashboards, troubleshooting and support, training and documentation, Integration in my role as a Salesforce developer. By consistently adhering to these responsibilities, I contribute to the successful implementation, operation, and growth of Salesforce solutions for clients, resulting in enhanced operational efficiency and greater business agility. Show less

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  Services Australia

  Jan 2024 - Aug 2024

  Service Delivery Officer (APS4)

  At Services Australia, I played a key role in processing complex income support claims, including Parenting Payment and Jobseeker Payment, ensuring timely and accurate assistance to eligible individuals.​Key Responsibilities:Processing Complex Claims: Managed and assessed intricate claims for Parenting Payment and Job Seeker Payment, ensuring compliance with relevant policies and guidelines.​Customer Interaction: Engaged with customers to clarify claim details, request additional information, and provide updates on claim statuses, ensuring a positive customer experience.​Collaboration with Internal Teams: Worked closely with various internal teams to resolve claim issues, share information, and ensure efficient claim processing.​Prioritization of Vulnerable Customers: Identified and escalated claims related to vulnerable customers, ensuring they received timely and appropriate support.​Data Quality Assurance: Maintained accurate and up-to-date records in the claims management system, ensuring high data quality and integrity.​Decision-Making: Utilized analytical skills to evaluate claim information, make informed decisions, and determine appropriate actions, ensuring fair and consistent outcomes.​Transferable Skills:Claims Management: Gained comprehensive experience in managing the end-to-end claims process, from initial assessment to final resolution.​Data Management: Developed strong skills in maintaining accurate records and ensuring data integrity.​Stakeholder Communication: Enhanced communication skills through regular interactions with customers and internal teams.​Problem-Solving: Applied analytical skills to resolve complex claim issues and ensure customer satisfaction.​Decision-Making: Demonstrated effective decision-making abilities by assessing claim information and determining appropriate actions to achieve fair outcomes.​ Show less

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  Brooke Global

  Aug 2024 - Mar 2025

  Salesforce Test Consultant

  At Brooke Global, I worked on the Service NSW project, which aimed to improve public services by developing a platform using Salesforce Education Cloud and Omni Studio.​Key Responsibilities:Created and ran test plans for Salesforce applications, covering functional, regression, and user acceptance testing (UAT) to ensure they met client needs.​Used the Value Edge(LM) tool to build and manage test suites, create and execute test cases, and retest defects, improving overall test coverage and reliability.​Performed system integration testing (SIT) to check how Salesforce worked with other systems, ensuring data integrity and smooth functionality.​Developed and updated regression test cases to ensure new updates didn't affect existing features.​Created and managed test data and test users in the QA environment to support various testing scenarios.​Participated in defect triage meetings to assess and prioritize bugs, ensuring timely resolution and maintaining product quality.​Engaged in sprint refinement sessions and other Agile ceremonies, contributing to continuous improvement and team cohesion.​Key Achievements:Collaborated with team members during daily meetings, planning sessions, and reviews, helping the team stay on track with project goals.​Communicated clearly with developers, testers, and business teams to ensure everyone understood the requirements and expectations.​Provided feedback during team reviews, helping to improve team performance and product quality.​ Show less