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Partha Das

Partha Das

Back Office Manager

Followers of Partha Das1000 followers
location of Partha DasKolkata, West Bengal, India

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  • Timeline

  • About me

    DHL Logistics Private Limited || Air Export Manager || Manager International Customs Clearance || Regional Manager Customer service || Manager EDI back office || 22 years experience in Operation

  • Education

    • VMU

      -
      Master of Business Administration - MBA Specialization in HR

    • Calcutta University, Kolkata

      -
      Bachelor of Commerce - BCom Business/Commerce, General

    • Vinayaka Mission's Research Foundation - University

      -
      Master of Business Administration - MBA Human Resources Development

  • Experience

    • DHL Global Forwarding

      Apr 2002 - Dec 2013
      Back Office Manager

      • Shipments monitoring for Air/Sea. Special attention for key accounts• Advance documents of shipments• P&L analysis of Air/Sea freight• e2e customer quote lifecycle management for a service• Issue management with stakeholders like Airline/Shipping Lining agents

    • DHL Global Forwarding

      Apr 2014 - Mar 2019
      Regional Customer Service Manager

      • Managing customer expectations and improvement of the same• Customer retention• Special attentive program to manage Top10 customers• Manage overall operational SLA/KPI• Team management and motivation

    • DHL Global Forwarding

      May 2019 - now
      Air Freight Export Manager at Dhl Logistics Pvt Ltd

      • Enhance Customer experience• Improve & Manage Operation excellence• E2E operation handling from Customer service to Air freight• Team management & improvement

  • Licenses & Certifications

    • Master Bronze - Six Sigma

      DHL Global Forwarding

    • Master in Business Administration - Specialization HR

      Vinayaka Mission's Research Foundation - University