Deep Enrich
Swarup Ghosh
Sr. Customer Service Associate
3 followers
Greater Kolkata Area
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About me
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Education
Brainware University
2003 - 2004Financial Accounting Professional Accounting Software ATally, Facts, Accord, EX Next Gen etc.
The University of Burdwan
1999 - 2002Bachelor of Commerce Accounting and Related Services Second Division
Experience
Firstsource Solution Limited
Mar 2006 - Aug 2010Sr. Customer Service AssociateUK Mortgage Loan operation (Lloyds TSB & C&G) - BFSI Domain & UK Telecom (O2)
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Tata Consultancy Service(TCS)
Aug 2010 - nowDelivery Lead OperationsTeam Manager, Customer Front End with escalation handling & queries resolution, day to day operations as per BAU framework, IQMS Specialist, dedicated QA, RCML (BCP Co ordinator), Security Deployment Lead,
Licenses & Certifications
Lean Six Sigma Green Belt Certification
Dec 2016
Volunteer Experience
Blood Doner
Issued by TATA MEDICAL CENTER on Aug 2023
Associated with Swarup GhoshCorporate Social Responsibility Manager
Issued by CanKids KidsCan on Dec 2023Associated with Swarup Ghosh
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