Levi Cook

Experience

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  Pomeroy IT Solutions

  Aug 2007 - May 2010

  Global Service Desk Analyst

  • Technical support for end-users via phone, email, and remote assistance.• Maintained accurate records and ensured compliance with service agreements.

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  Itelligence

  Oct 2010 - Aug 2013

  SAP System Administrator

  • Provided Level 2 SAP Basis support, including transports, exports, client copies, system builds, system maintenance, and monitoring of systems.• Diagnosed and resolved system problems, managed user accounts, and documented Service Desk processes effectively.

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  Non-profit

  Aug 2013 - now

  Assistant Director, Team Lead, IT Lead, Department Lead

  Led diverse initiatives across various roles, demonstrating versatile leadership and management skills in challenging and dynamic environments.Played a pivotal role in IT management, including overseeing technical troubleshooting, Administering Google Workspace and 8x8 VOIP systems, network solutions design, and maintaining IT infrastructure, ensuring robust security measures.Guided web development projects, focusing on user interface, security, and maintenance.Demonstrated strong adaptability and crisis management skills, particularly in leading teams through significant transitions and handling critical situations. Show less

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  Soaring.Digital

  Oct 2021 - now

  Self Employed