
Senthilkumar M
Executive Commercial

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About me
Manager - Services Operations at Avaya
Education

Indira Gandhi College of Arts & Science College, Pondicherry
2005 - 2008Bachelor of Computer Application
Experience

Wipro Infotech
Jul 2008 - Aug 2010Executive Commercial• Analysed PO terms and conditions along with SLA and highlights all deviations to respective regional help desk.• Handled product code creation centrally for ITS division.• Accountable for logging SO entries with Customer PO accepted terms & conditions (Sales Tax Clause & Other levies, BOM, Payment term, LD clause, etc.) vs. Invoice on vendor & highlighting any deviations.• Accountable for handling Order processing centrally for Infotech division while ensuring the clean orders are logged in SAP within a day of receipts as per ISO & SOX Compliance.• Responsibility includes follow up with regional ROCM / ROM’s on closing unclean issues.• Involved in checking the accuracy of orders logged on a daily basis and ensure NIL discrepancy and correctness of data entry.• Spearheading efforts in making sure that the order processing & invoicing in SAP across the India.• Deftly coordinate with procurement team on material shipment status for forecasting billing plan & Regional team to do the billing and liquidate the stock.• Coordinating with internal SOX team and external audit firm (ISO) on documentation and process compliance on order processing. Show less

Redington Limited
Sept 2010 - Mar 2022• Managing across procurement of IT Products (Hardware, Software & Services) an operations activity.• Identified operational issues and devised goals and plans to address them.• In account to generate smart Quotation to vendor portal for pricing request (Oracle, Lenovo, IBM, Apple, VMWARE, Dell, etc.,)• Planning, coordinating with Team members and supporting Branch work to be completed daily.• Managing Procurement activity for SAARC countries. • Following up with suppliers for open purchase orders to get materials on time. • Efficiently managing the inventory levels for ensuring availability of materials.• Highlighting Inventory of Physical material & non-physical items to VP.• Resolved challenging issues with customer service, loss situations, on-time shipment and other key areas of performance.• Meeting with current vendors for Operations activity.• Co-ordination with Warehouse for goods receipts. Show less • Handling Product Code, Vendor Code, Customer Code & Partner Code creations centrally for Dollar Division.• Accountable for inspecting PI entries with Customer PO accepted terms & conditions (Tax Clause & Other levies, BOM, Payment term, LD clause, etc.) vs. Invoice on vendor & highlighting any deviations.• Discussing with Finance team to highlight company compliance policy vs. customer PO terms & LD clause, accordingly release the credit approval.• Analyses the Bill of Materials from customer PO and configure in vendor’s portal (Oracle, Apple, Netapp, Vmware, etc.,)• In account to generate smart Quote on vendor portal for pricing request ( Oracle, Lenovo, IBM, Apple, VMWARE)• Responsibility includes follow up with regional RSM / ME on closing unclean issues.• Accountable for handling Order processing centrally for Dollar division while ensuring the clean orders are logged in ERP within a day of receipts from regions. • Order Processing for Product / Software & Service • Involved in checking the accuracy of orders logged on a daily basis and ensure NIL discrepancy and correctness of data.• Co-ordination with OEM for order execution with reference no# and track on delivery status, re-raise follow up for pre-alert documents.• Deftly coordinate with Vendors OM team on material shipment status for forecasting billing plan.• Spearheading efforts in making sure that the order processing, Inwarding, invoicing in ERP across countries (India, Sri Lanka, Singapore, Bangladesh) & Shipment Planning.• Preparing Inventory, Sell-in & Sell-out Reports against Vendors Wise and the same has been submitting weekly & monthly wise to Vendors. Show less
Assistant Manager
Apr 2017 - Mar 2022Executive Commercial
Sept 2010 - Jun 2017

Savex Technologies Pvt. Ltd
Apr 2022 - Jun 2023Associate Manager
Avaya India Pvt Ltd
Jul 2023 - nowService Operations Manager
Licenses & Certifications
- View certificate

Supply Chain and Operations Careers: Certification Tips and Tricks
LinkedInSept 2021
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