James Baffuto

Experience

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  PCS Revenue Control Systems, Inc.

  Jan 1997 - Nov 2010

  Software Implementation Manager/Implementation & Support Manager

  Promoted to orchestrate the implementation of full lifecycle enterprise-wide business applications and software solutions, including scope development, architecture, design, delivery, testing, and support for clients consisting of K-12 school food and nutrition services. Managed multiple projects simultaneously; coordinated implementation meetings and calls with clients and internal departments. Initially, served as technical support and subject matter expert responsible for leading Implementation Team in providing installation and training for 6,000 US food and nutrition system installations. Supported team in configuration-related tasks, organization of client deliverables, report creation, presentations, training materials, and other various documentation.* Recruited, selected, trained, and managed teams of 7 to 20; communicated job expectations, planned and appraised performance, coached and disciplined, and enforced policies and procedures to ensure goals for quality service and customer expectations were met. * Defined, delivered, and supported strategic plans for the proper implementation of information technologies, resulting in organizational effectiveness and efficiency.* Coordinated resources and timetables with user departments and data center to ensure timely completion.* Conducted system audits upon completion of technology implementations.* Instituted disaster recovery and back-up procedures as well as information security and control structures to preserve assets.* Evaluated organizational outcomes, identified problems, analyzed trends, and anticipated requirements prior to making recommendations for IT strategies, policies, and procedures. * Forecasted requirements, prepared annual budget, scheduled expenditures, analyzed variances, and initiated corrective actions to achieve anticipated financial objectives. Show less

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  MEALDATA, INC.

  Nov 2010 - Aug 2018

  Software Implementation Manager & Business Analyst

  As a project implementation specialist and business analytics expert, I created client-specific solution designs, system developments, and processes to meet the reporting requirements of K-12 school food and nutrition services industry. I collaborated with clients to ensure compliance with all business and technical implementation requirements, which included conducting planning meetings and detailed review of requirements and preparing/managing project plans to ensure on-time delivery. I also leveraged presentations, product exhibitions, sales/marketing, and technical support to establish and manage client relationships.My other contributions included:• Improving the timeframe in more than 50% of assigned projects by championing and leading change management processes.• Integrating business solutions to complement organizational goals and gain buy-in from key stakeholders. Show less

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  Teamwork Commerce

  Aug 2018 - now

  Client Success Manager

  Teamwork Commerce is leading the change in retail, a natively integrated omnichannel solution, with an industry leading order management system. From point of sale, to inventory management TW has a solution for every single element of your business, with centralized analytics you will always know where your business stands. Teamwork commerce is supported by 30 years of industry experience and a service focused approach trusted by some of the largest retailers in the world. We provide a completely mobile, cloud-based retail management solution that delivers a full omnichannel experience, while providing effortless implementations and a simple-to-use interfaceThe Client Success Manager manages the on-going customer service relationship and serves as the primary point of contact through the client lifecycle. The CSM is the client advocate, responsible for the overall satisfaction of clients. Part coach, analyst, strategic adviser, project manager, and product expert, the CSMs are continually focused on helping our clients improve the benefits they reap from working with Teamwork Commerce products as well as other vendors. The portfolio of clients for the CSM position may vary from clients in the USA to International Clients. Accounts may include TSA and SOW agreements to which the CSM is responsible to ensure they are carried out according to the agreement. The CSM is expected to work independently on both standard and hyper-care, complex client requests, and issues with minimal management guidance.A complete integration ecosystem including: Apple, Ayden, Avalara, Big Commerce, Epson, Looker, Magento, Mailchimp, Shippypro, Salesforce CC, Shipstation and TSYS. Show less