Dr. Ayman Harhash

Experience

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  Nahdi Medical Co.

  Jan 2010 - Mar 2021

  * Stipulated a key project ‘Mobile & Deep Cleaning Services’ for Al-Nahdi Company which compriseddeep pharmaceutical cleaning services and sanitization against COVID-19.* Fronted the implementation of health and safety guidelines, the employee engagement actionplan, and the E3DAD Online Training Program.*Successfully achieved hire requirements, and 100% compliance with the annual audit report andfinance regulation, and company and employee legalities.*Reviewed and optimized circa 20% of the 2020 expenses budget for use for the REFUEL projectShaped, updated, and communicated SOPs, SLA’s, and company policies.*Achieved 100% compliance in ticket resolution and closure according to agreed SLAs.* Attained a 100% closure rate for all government notes and the avoidance of violations.*Realised the operation team field visits annual target of 100%.* Inspired an increase of 2% in the customer satisfaction survey vs 2019.* Played a lead role in the successful transformation of Sakhaa from a sister company of NMC to asubsidiary.*Successfully transformed the culture of Sakhaa as strengths-based company and achieved successin the implementation of a culture of employee appreciation.*Diligently managed the company day to day business during the critical crisis pandemic phasethroughout the COVID19 pandemic Show less Applied and initiated company policies, procedures, and values. Commanded and coached a team ofsupervisors in the achievement of company objectives, corporate goals, peak performance, targets,successes, and a profitable area sales budget. Nurtured effective and respectable relationships. Carried out effective people management and established a robust sales strategy. Enhanced interdepartmentalcommunication via regular meetings and team building activities. Assured compliance regulatoryrequirements. Followed up on item availability and pharmacy transfers to enable optimum stock levels.Analysed department needs and constructed the new opening plan and sales forecasts. Instigated andupdated the manpower plan, validated actual results against the budget, and scrutinised manpowerdistribution across new and operating pharmacies. Allocated on-call Pharmacists and resources. Studiedpharmacy sales and facilitate monthly forecasts. Aided the development and implementation ofoperational policies and procedures, and department initiatives. Reported on marketing projects andcoordinated administrative functions. Administered budgetary requirements. Fronted organizationalchange and conflict resolution. Estimated pharmacy personals and followed up on the inventory.* Assured adherence to regulatory requirements, policies, and professional practice standards.*Contributed to continuous quality improvement initiatives which improved pharmaceutical care.* Industrialized and communicated service, performance and quality assurance expectations, and setconsistent staff goals and objectives.*Guaranteed appropriate store compliance to achieve customer service, performance, and qualityassurance objectives.*Promoted and evaluated personnel activities to enable to provision of supreme pharmaceutical care.*Fashioned a pharmacist training manual for newly hired pharmacists.*Prepared flowcharts for the efficient management of daily pharmacy operations. Show less Led and supervised supervisory teams to guarantee waste and cost reduction. Certified store readiness via the follow up of maintenance issues. Observed and appraised existing service levels, systems, procedures, and practices, and recommended appropriate change. Resolved operational problems and performed general pharmacy duties. Afforded regular market feedback on competitors, locations, and new items. Steered infra-structure Interviews, selected candidates, and participated in orientation activities and professional training. Promoted loyalty and morale via the creation of a culture that encouraged professional development, individual creativity, innovation, and a high level of productivity.* Superintended the visual merchandiser to enable the implementation of merchandizing actionssuch as re-pricing, promotions, and in-store activities.* Monitored and arranged stock displays, encouraged store cleanliness, and observed expiry anddamaged items in line with company policies and procedures.*Followed up on maintenance processes required for pharmacies, both for the pharmacy team andmaintenance team levels. Show less Led and supervised supervisory teams to guarantee waste and cost reduction. Certified store readiness via the follow up of maintenance issues. Observed and appraised existing service levels, systems, procedures, and practices, and recommended appropriate change. Resolved operational problems and performed general pharmacy duties. Afforded regular market feedback on competitors, locations, and new items.Steered infra-structure Interviews, selected candidates, and participated in orientation activities and professional training. Promoted loyalty and morale via the creation of a culture that encouragedprofessional development, individual creativity, innovation, and a high level of productivity.* Superintended the visual merchandiser to enable the implementation of merchandizing actionssuch as re-pricing, promotions, and in-store activities.* Monitored and arranged stock displays, encouraged store cleanliness, and observed expiry anddamaged items in line with company policies and procedures.*Followed up on maintenance processes required for pharmacies, both for the pharmacy team andmaintenance team level Show less

  • Senior Operation Department Manager

    May 2017 - Mar 2021

  • Retail Sales & Operation Senior Area Manager

    Jan 2015 - Apr 2017

  • Retail Sales & Operation Area Manager

    Jan 2013 - Jan 2015

  • Pharmacies' Operation Senior Supervisor

    Jan 2010 - Jan 2013
• 

  Panda Retail Company – Savola Group

  Apr 2023 - Apr 2024

  **Professional Experience: ****Business Support Manager | Panda Retail Company Egypt (Savola Group) *Dedicated Business Support Manager with a proven track record of effective leadership across diverse departments within Panda Egypt (Savola). Expertise in driving operational excellence, fostering collaboration, and ensuring seamless cross-functional coordination. Adept at managing home delivery, procurement, maintenance, fleet management, operational support, development & excellence, QA department and security departments to achieve organizational success.- Led and managed multiple critical departments including:Home delivery department.Nontrade Procurement department.Maintenance & Engineering department Fleet Management department.Operation Support, development & excellence department.Security department.Quality Assurance and Control- Formulated and executed strategies to enhance operational efficiency, customer satisfaction, and overall business performance across all managed departments.- Spearheaded technology integration in Home Delivery operations, resulting in an increase in on-time deliveries and customer satisfaction.- Directed Nontrade Procurement efforts, achieving cost savings through strategic vendor negotiations and procurement optimizations.- Oversaw Maintenance & Engineering activities, implementing preventive maintenance programs to reduce downtime and extend equipment lifespan.- Managed Fleet Management, ensuring well-maintained vehicles, leading to an decrease in operational disruptions.- Collaborated closely with cross-functional teams to provide comprehensive operational support, swiftly resolving challenges, and maintaining streamlined processes.- Led initiatives within operation excellence, driving process improvements, best practice implementation, and employee development.- Strengthened security protocols in the Security Department, ensuring a safe environment for customers and staff. Show less

  • Business Support Manager | Panda Retail Company Egypt (Savola Group)

    Apr 2023 - Apr 2024

  • Retail business support manager

    Apr 2023 - Aug 2023
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  Dr. Ayman Harhash pharmacies

  Apr 2024 - now

  Director of Retail Operations