Ryan Cristobal

Ryan Cristobal

Lead Customer Service Representative

Followers of Ryan Cristobal259 followers
location of Ryan CristobalSacramento, California, United States

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  • Timeline

  • About me

    | Event Technology | Events Execution | Production Support |

  • Education

    • Golden Gate University

      1998 - 2000
      Bachelor of Science - BS, incomplete Computer and Information Sciences, General
  • Experience

    • Pioneer Express Corp

      Nov 1996 - Oct 2006
      Lead Customer Service Representative
    • Grassroots Motorsports Magazine

      Mar 2005 - Mar 2012
      Freelance Journalist

      Report & Photo content contributor covering NASA Pro Racing, U.S. Touring Car Championship and local/regional Auto, Racing & Motorsports Events. And various motorsports and auto industry events, e.g. SEMA Show Las Vegas, etc.

    • AnB Entertainment

      Jan 2007 - now
      DJ / Co-Founder

      A San Francisco Bay Area DJ entertainment services group.

    • PSAV

      Jul 2016 - Aug 2021

      Project Coordinator for PSAV Super Region's Project Management & Event Execution Team.Key Job Responsibilities -Event PlanningPrepare and communicate technical production & labor schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to lead crew members, vendors and venue.Maintain focus on client needs by attending client meetings, creating and maintaining organized show files, and responding to client concerns, questions, and problems.Review all sales documents to confirm that the equipment and technical positions to ensure they meet client’s needs.Event ExecutionCommunicate event execution plan and on-site changes including billing, production schedules and client requests.Review all necessary information with crew leads to ensure a successful and profitable event.Operate equipment and assist crew as necessary/qualified.Mentor PSAV Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.Administrative & TrainingComplete and analyze the EPT tool for events as necessary. (Fall onto PM or support function based on region.)Process PSAV post-event items, including review of timesheets, timely processing of invoices and post-show reporting.Work with Project Managers or RDPM to identify training needs. Show less The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.Key Job ResponsibilitiesEquipment OperationCustomer ServiceTraining/Staff DevelopmentOperations ManagementEquipment Maintenance Show less Position OverviewThe Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.Key Job ResponsibilitiesEquipment OperationCustomer ServiceTechnical AbilitySystems KnowledgeAs needed, work within PSAV systems and applications Show less

      • Project Coordinator Events Execution

        Jul 2019 - Aug 2021
      • Technical Supervisor

        Aug 2018 - Jul 2019
      • Technical Lead

        Mar 2018 - Aug 2018
      • Event Technician

        Jul 2016 - Mar 2018
    • Encore

      Jul 2016 - now

      Position OverviewThe Project Manager is responsible for managing project scope for a large-scale event, with possible support from Associate Project Managers. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimizing delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Project Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP’s that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution plan with all parties. The Project Manager reports to the Associate Director, Project Management.Key Job Responsibilities- Event Project Management- Event Execution- Financial Management- Administrative & Training Show less (Reorganized) to Technical Specialist for return to work re-activation back to full-time status post-pandemic shutdown... Encore Global, New Brand - a PSAV Family of CompaniesPosition OverviewThe Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.Key Job Responsibilities Equipment OperationCustomer ServiceTraining/Staff DevelopmentEvent SupervisionEquipment Maintenance Show less New Global Brand - PSAV Family of Companies Project Coordinator for SF Bay Area Super Region's Project Management, Production & Event Execution Team.Key Job Responsibilities -Event PlanningEvent Execution- Communicate event execution plan and on-site changes including billing, production schedules and client requests.- Review all necessary information with crew leads to ensure a successful and profitable event.- Operate equipment and assist crew as necessary/qualified.- Mentor Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.- Administrative & Training- Complete and analyze the EPT tool for events as necessary. (Fall onto PM or support function based on region.)- Process post-event items, including review of timesheets, timely processing of invoices and post-show reporting.- Work with Project Managers or RDPM to identify training needs. Show less

      • Project Manager, Production

        Apr 2023 - now
      • Project Coordinator - Venues

        Oct 2022 - Apr 2023
      • Technical Specialist | Events Execution

        Aug 2021 - Oct 2022
      • Project Coordinator Events Execution

        Jul 2019 - Aug 2021
      • Technical Supervisor

        Aug 2018 - Jul 2019
      • Technical Lead

        Mar 2018 - Aug 2018
      • Event Technician

        Jul 2016 - Mar 2018
  • Licenses & Certifications

    • Qualified Lighting Specialist - JANDS VISTA

      PSAV
    • Certified Portable Power Distribution Technician

      PSAV
    • Qualified Rigger Advanced

      PSAV
    • Scissor Lift Operator

      IVES Training Group
    • Audio Systems - Level II

      PSAV
      Jun 2019
    • AW LiveCore Advanced Certification

      Analog Way
      Dec 2022
    • Record Standards

      PSAV
      Jan 2017