Julia Sparco

Experience

• 

  Rita's Italian Ice

  Mar 2016 - Aug 2016

  Team Member
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  Chick-fil-A-Franchise

  Aug 2016 - May 2017

  Team Member

  •Trusted with training and assisting newly hired team members by explaining company procedures.•Had extensive training on customer service skills with the main goal of going the “extra mile” to ensure guest satisfaction.•Handled challenging customers, solving problems and creating solutions to resolve and avoid escalation to management. •Worked as a team and creating a supportive, helpful, and respectful working environment.

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  The Greene Turtle Sports Bar & Grille

  May 2018 - Aug 2018

  Waitress
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  The Elm Student Newspaper, Washington College

  Jan 2019 - May 2021

  Sports Writer

  •Write articles about D3 sports games and athletes for the school’s newspaper.•Attend games and keep up with reports to inform the student body, campus, and local community interested in our athletics on campus.•Interview athletes for quotes and information about each story.

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  Washington College Athletics

  Feb 2019 - May 2021

  Game Day Assistant

  •Work with the athletic department staff and D3 athletes at Washington College.•Take photographs of the games for the Athletic Communications Department to be used on social media platforms to promote game day and student athlete achievements.•Record film to live stream games for the campus community that are used for highlight recaps, endorsement, and for potential incoming student athletes.

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  Alpha Omicron Pi Fraternity

  Nov 2019 - Nov 2020

  Social Chair

  •Cabinet Position in Alpha Omicron Pi Fraternity •Voted in by 68 members of the sorority to take on this roll.•In charge of planning and executing social events for 68 members of the sorority to bond and connect with other fraternities, sororities, clubs, and involvements on campus.•Plan events and budget with funds distributed by the chapter.•Utilizes excel to budget for the social events like formals, senior send-offs, and more.•Managed a social chair committee to work as a team to aid events, decorate, and communicate with the college campus community. •In charge of reaching out to fraternities, sororities, clubs, and other involvements on campus to plan times, dates, and occasions. •Worked with Chapter President, New Member Educator, and my committee to develop a calendar for social events for each semester. Show less

• 

  98 Cannon Riverfront Grill

  Mar 2021 - May 2021

  Host/Waitress
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  Firebirds Wood Fired Grill

  Jul 2021 - Nov 2021

  Host/Waitress
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  FanDuel

  Nov 2021 - Oct 2023

  Sportsbook Writer

  •In charge of placing and processing sports bets on results of sporting events for customers.•Understand odds, point spreads, and money lines. •In charge of dealing with large amounts of bet ins and pay outs. •Understand the FanDuel application, rules, and laws for the online and in person sports betting in Pennsylvania.•Use Admin Web for Cash at Counter withdrawal and deposit option for retail location.

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  Fanatics

  Oct 2023 - now

  •Provide customer support by addressing inquiries and resolving issues via multiple communication channels, including phone, email, and chat. •In-depth knowledge of Fanatics company and their products, policies, and procedures. •Assist customers with product information, order status, returns, etc. •Manage and process customer orders, ensuring accuracy, timely delivery, while maintaining a high level of customer satisfaction.•Work as a team to escalate and solve customer problems and ensure a positive resolution and great customer experience. •Identify trends in customer feedback and provide valuable insight to improve products, services, and customer satisfaction.•Use CRM tools to track, note, and document customer interactions, ensuring accurate and detailed records. •Maintain professional and empathetic demeanor when interacting with customers and effectively managing challenging situations and diffuse conflicts and escalations. •Stay informed on Fanatics brand and up to date on changes on latest products, promotions, and policies. •Collaborate with different departments to escalate issues and communicate to tech, payment, and international problems to provide customers with resolutions. Show less

  • Fan Athlete I - Miramar Authentics Ops

    Feb 2024 - now

  • Fan Athlete I - Fan Services

    Oct 2023 - now