Timothy Balgeman

Experience

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  Alcatel-Lucent

  Jan 2005 - Jan 2014

  System Owner (Production Support Specialist) for help desk application, responsible for interfacing with the DBA, SA, Vendor and Application Operations teams, addressing all issues and incidents. Supported day-to-day operations and maintenance of multiple environments, providing support to development, testing, and production teams. • Implemented new code migration process and controls which directly impacted the stability of the system. • Improved SLAs and internal partner trust and satisfaction by making process improvements and opening lines of communications with the business. • Actively involved as solution designer for new business requirements and enhancements, ensuring that support and maintenance deliverables occurred on time. • Developed web based (html, shell, Perl) performance monitoring graphs to provide business and IT partners the ability to determine peak application usage and to visualize the impacts of network latency. Show less

  • Application Support Specialist

    Jan 2009 - Jan 2014

  • Application Operations and Monitoring

    Jan 2005 - Jan 2009
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  Nokia

  Jan 2014 - Jan 2020

  Service Owner

  System Owner for 14 applications including multiple business-critical financial reporting systems (SAP). Acted as the single IT point of contact for escalations and non-routine activities. Imposed Nokia standards and compliance for existing and new applications. Interfaced with internal and external teams and partners to ensure customer satisfaction. • Worked in partnership with suppliers on product innovation, process improvements, cost reduction, and risk mitigation. • Controlled costs, managing approximately 2M€ TCO. Kept expenditures stable by monitoring all changes, road maps, business needs and SLA allowed cost avoidance and cost savings. • Led implementation from outdated database structure to Cloud (Datometry HyperQ with Azure Synapse data warehouse). • Represented 10,000+ users as a liaison to dozens of support personnel, interpreting and negotiating requirements and specs, and providing collaborative solutions. • Transitioned external vendor support from one vendor to another, utilizing project and customer support and problem resolution skills. • Monitored audit completion, ensuring government regulations (Sarbanes Oxley, GDRP, NSA) were met successfully. • Safeguarded systems during data center moves by reviewing and approving plans, and completed project with no unscheduled downtime. Show less

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  University of South Florida

  Mar 2021 - now

  Systems Administrator II