IMRAN KHAN

Experience

• 

  TTK HEALTHCARE LIMITED

  Sept 2006 - Apr 2009

  Customer Relations

  • Handling Corporate Accounts• Handling Help desk team of 8 members• Handling claims issues• Coordination between Claims & Accounts departments• Meetings with Corporate & Insurance company• Presentation of Policy and Med claim Policy through PPT (Power point presentation).• MIS Reports• Coordination between Insurance Company & Brokers.• Handling pre-authorization and Claim issues• Endorsements & Cards

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  Aviva Life Insurance Company

  Apr 2009 - Nov 2010

  Operations

  Operations• Scrutinizing proposal forms & ensuring proposal are complete in all respect as per the training given• Generating Login & Renewal Receipts as per AML guidelines• Handling internal & external customer queries• Ensure that all legal complaints & issues are dealt with tactfully & solved at the local level as far as possible• Coordination with Sales & HO for speedy resolution of RTS & Issuance of proposals.• Coordinating with concerned department for Issuance of Policy Bond• Co-coordinating with Medical Networks for taking appointments for the Medical Category raised for the clients as per medical grid & updating the same.• Processing all types of Endorsement request received.• Banking of collections done & reporting as per process.• Follow up with internal customer for collection of renewal & generating new business leads.• Sending U/W & AML guidelines tips on regular basis.• Mailing Daily & Monthly MIS, Snap-Shot, Banking report to AM, BM & Reporting Manager in time.Administration• Collection of Quotation from respective Vendors, Negotiation and tie with them for Services, Materials etc.• Looking after statutory requirements.• Petty Cash Maintenance.• Taking Care of travel arrangements and Accommodation.• Processing and approval of all bills related General Administration• Co – ordination with HR and submission of New Joiners documents• Generating Reports pertaining to day-to-day activities.• Maintain On-Going relationship with vendors.• Looking After repair and maintenance of Branch & Spoke offices. Show less

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  Futurisk Insurance Broking Co. Pvt. Ltd.

  Dec 2010 - now

  • Handling all types of Employee Benefit Policies. • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.• Maintained client files with sales contracts, records of client interactions, client notes, and other information.• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.• Performed duties and provided service in accordance with established operating procedures and company policies.• Scheduled and attended meetings with clients and prospective clients as requested.• Established performance and service goals and held associates accountable for individual performance.• Demonstrated products to show potential customers benefits and advantages and encourage purchases.• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.• Communicated product quality and market comparisons by creating sales presentations.• Built relationships with customers and community to establish long-term business growth. Show less

  • Associate Vice President

    Oct 2023 - now

  • Customer Experience Senior Manager

    Dec 2010 - Feb 2024
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  Futurisk Insurance Broking Co. Pvt. Ltd.

  -

  Associate Vice President