Alok Mishra

Experience

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  Fiserv India Pvt Ltd.,

  May 2006 - Apr 2010

  Quality Expert

  • Provided facilitation to 10+ software Development projects. Provided process facilitation to project team during planning, process tailoring and project execution and project closures.• Conducting PCI (Process Compliance Audits) with specified entities and preparing the audit report and Identifying and reporting the findings, areas of concern and problems faced during the audits.• Providing training or facilitation to projects with respect to specific processes.• To verify that the software project activities are adequately defined and ensure compliance with the applicable procedures and standards.• To help the software project development team members in understanding and implementing the quality system procedures and standards.• Involved in collection of project metrics and analyzing of project performance• Report project quality related issues to top management on regular basis.• To help the software project development team members in understanding and implementing the quality system procedures and standards.• Act as a Key team member in the Workgroup working on achieving & Maintenance of various Quality Certifications in the organization like ISO 9001:2008, ISO 27001:2005. Show less

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  PINKERTON CONSULTING & INVESTIGATION, INC

  Apr 2010 - Aug 2011

  Lead - Quality

  • Handled team of 10+ Quality Auditor’s who were accountable for end-to-end monitoring of Business Intelligence & Due Diligence Reports. • Allocation of work among the quality team members. Also, review and ensure QA methodologies are abided by team. Design and develop audit checklist.• Assure that Quality Team follows unbiased approach while auditing the transactions/reports using correct sampling method. Produce daily, weekly & monthly quality reports to management.• Process quality analysis using basic Quality tools (Controls Charts, Root Cause Analysis, process mapping, dashboards etc) & review of these analyses and closely work with process owners for closure of open issues.• Prepare/Review weekly/Monthly reports on project progress, problems and solutions. Show less

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  DXC Technology

  Feb 2012 - Oct 2019

  Sr. Consultant - Operational Engineering Excellence & Continuous Improvement

  • Providing process consulting/facilitation of 15+ Software Testing & Development projects.• Guide the project team in planning, conducting various QA activities like Project milestone reviews, Software releases, handling various Quality related issues etc.• Participate in SEPG activities – Metrics collection, measurement, analysis• Timely escalation of issues relating to Quality of the project to Senior Management• Conducted CMMI V 1.3 level 3, Level 4 and Level 5 processes across divisions, coaching and mentoring project teams adopting CMMI practices. • Leading the development of organizational tools and templates to guide program teams in implementing CMMI v1.3 Maturity Level 5 compliance across the organization.• Member of CMMI V 1.3 SCAMPI Appraisal Team for SCAMPI C.• Preparation of Weekly, Monthly & Quarterly Quality Reports for presenting to higher management.• Creation and maintainance of various Quality related SharePoint sites i.e. OFI, Process Document Repository, Team SharePoint• Conduct Internal Audits on Quarterly Basics for Projects and Support Functions of the organization and Analyze audit findings, present the trends, focus areas, and improvement plans to Vertical/practice heads. • Providing training of Organization Set of Standard Processes i.e. Risk Management, SQA Orientation, Test Metrics, Quality Tools and Process Induction to new joiners.• Review that the Defect Prevention activities are planned, scheduled and executed in compliance with the prescribed procedures. • Facilitate NC (Non Compliance) analysis and ensuring Projects to adhere to process as defined in OMS Organizations Quality Management System).• Participating in Project Monitoring Reviews conducted by Senior Managers and to handle any Quality Related issues. • Facilitate projects in conducting Kick off meetings, Start Up Audits, Process Tailoring, Retrospection Meetings, Closure Audits, Internal Quality Audits etc. Show less

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  HCL Technologies

  Oct 2019 - Jun 2020

  Manager - Quality and Delivery Exce

  Process Consulting, Facilitation of organizational process into projects, Internal PCI Audits, Running transformational projects, Lean Deployments, Identification of Automation opportunities, Deployment of new emerging tools in the projects, Creation of contract understanding document, Helping projects to adopt CMMI best practices, CMMI Level 5 deployment for development and services model, ISO 9001-2015

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  Securitas India

  Jun 2020 - Mar 2022

  National Compliance Manager for Amazon

  Performance, Support & ManagementDevelopment and MobilizationTraining & ComplianceQuality Management SystemQuality AssuranceTeam ManagementProcess Improvement

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  Insight

  Apr 2022 - now

  Quality Assurance Head PMO - EMEA Region