Talha Baig

Experience

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  Anzia IT Pvt Solution

  Mar 2017 - Oct 2018

  ICT Project Support Officer

  As a Project Support Officer at a small firm, I play a pivotal role in ensuring project success. I assist in project planning, coordination, and tracking, helping the team meet deadlines and objectives. My tasks include documentation, resource allocation, and facilitating communication among team members. I'm a vital contributor to project efficiency and organization.

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  Amazon

  Nov 2018 - Dec 2019

  QA Analyst

  As an Analyst at Amazon, I analyzed team performance using advanced Excel tools like pivot tables and Power BI for data visualization. My role involved auditing KPIs, providing feedback to ensure SLAs, spotting performance trends, and suggesting improvement strategies. I created and managed reports and dashboards to communicate results effectively, emphasizing analytical skills, attention to detail, and collaboration for performance enhancement.

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  AUG Global Network

  Mar 2020 - Mar 2020

  Event Specialist

  As an Event Specialist at AUG Australia, I provided technical support during international student events, ensuring smooth operations. I also coordinated with universities and stakeholders, excelling in communication, organization, and technical troubleshooting to enhance the student experience.

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  Australia India News Pty Ltd

  Jun 2020 - Nov 2021

  Multimedia Producer

  As a Video Producer/Multimedia Producer at a small media company, I led end-to-end video content creation for the YouTube channel. Responsibilities encompassed filming, editing, SEO optimization, and keyword usage to boost engagement. Collaborating closely with the content team, I identified topics, storyboarded, maintained brand consistency, and employed technical skills in video production and editing, fostering brand growth and heightened YouTube visibility.

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  Mail Boxes Etc Australia

  Jun 2020 - Aug 2020

  Center Manager

  As Centre Manager for two Mail Boxes Etc. locations, I ensured efficient store operations, overseeing printing services, mailboxes, and couriers. I coordinated with local graphic designers, managed workflows using Monday.com, handled budgets, maintained inventory, and led staff recruitment. My role was pivotal in store success, requiring strong management, multitasking, and communication skills.

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  KnG Group

  Sept 2021 - Nov 2022

  ICT Business Analyst

  My Role at KnG included delivering top-tier business and data analysis, producing precise staffing reports, and automating contract generation processes, resulting in significant time savings. Leveraged MySQL, Power Automate, and Power BI for predictive analysis, facilitating market share visualization and informed demand planning.

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  Tank Stream Design

  Nov 2022 - now

  ICT Business and Systems Analyst

  As a Business Analyst at Tank Stream Design, I lead projects focused on process improvement by gathering requirements from stakeholders, creating process diagrams, and collaborating with developers for web application development. I use Microsoft Power Automate and Python scripting to automate workflows, and Power BI to visualize data for better decision-making. In an Agile setting, I adapt to evolving project needs and collaborate with cross-functional teams to deliver projects on time. My role requires a blend of technical and interpersonal skills to enhance processes and support the organization's success. Show less

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  Superior Walls & Ceilings

  Sept 2023 - now

  Information Technology Business System Manager

  My duties as a ICT Business Systems Manager include:Define and optimize methodologies and practices for application lifecycle management, applying best practices and continuous improvement principles.Lead the integration of Business Systems platforms, Data warehouse, and reporting tools.Manage daily support for the business systems and applications, ensuring optimal performance.Develop and implement structured administration, operations, and maintenance procedures for systems.Analise and report on business system availability, performance, and efficiency (qualitative and quantitative).Identify and implement opportunities for continuous business improvement, focusing on operational efficiency, quality, and safety.Effectively lead and deliver assigned projects, coordinating with stakeholders and ICT initiatives.Manage relationships with vendors and service providers to ensure cost-effective service delivery.Facilitate application/system governance to define measurable business outcomes.Collaborate with stakeholders to ensure systems support business needs, improve the application portfolio, and minimize ongoing support costs.Coordinate and consult on training programs for new and existing employees in relevant platforms.Collaborate across the business to identify opportunities for process and system improvements. Show less