Cian McHale

Experience

• 

  Island Winds Self-Catering Home

  Jan 2008 - Jun 2019

  Worker

  Advertising skills through property advertisement on websites such as Airbnb, Failte Ireland, Discover Ireland as well as our own website.Responsible for meeting/greeting guests, processing payments, providing information on local amenities and offering technical advice. Communicate with potential lodgers via email or over the phone.

• 

  Ballina Boarding Kennels

  Jun 2016 - Jun 2019

  Worker

  Responsible for taking care of dogs and cats by feeding, cleaning and exercising them.Meeting and greeting customers and giving them a tour of the kennels and cattery.Selling dog kennels, dog runs and electronic dog fences either online or in person.Responsible for general upkeep and appearance of premises.

• 

  Maynooth University

  Sept 2017 - Sept 2019

  Oversee weekly two-hour Coderdojo sessions that involved Scratch programming as well as the use of “finch” robots.Set tasks for children to complete and assist them with any questions they may have.

  • Student

    Sept 2015 - Sept 2019

  • Coderdojo Demonstrator

    Sept 2017 - Dec 2017
• 

  Lionbridge

  Feb 2018 - Sept 2018

  Project Intern

  Provide 1st line technical support, answering support queries via phone, email and SkypeProvide remote support to wider communities of Lionbridge vendorsUse Google Analytics to create and analyse custom reports for user interaction with Lionbridge softwareTesting (Execution of test cases) for Lionbridge applicationsAssist team in carrying out tape backups Researching technologies on-boarded by the company GDPR (encryption methods)Carry out various IT related audits throughout the companyAssisting with various ad-hoc requests Show less

• 

  TPD®

  Jun 2019 - Aug 2019

  General Laborer

  Responsible for setup of B.C Place for various different events (Concerts, Sporting events, etc.)

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  Irish Life

  Oct 2019 - now

  Technology Services Engineer

  Network & Telephony Engineer Jan '21 - present• Monitoring and troubleshooting Network/Telephony related issues• Managing the team's Service Now queueWindows Server Engineer Feb '20 - Dec '20• Monitoring and troubleshooting Windows server issues• Assist with monthly patching of Windows servers across estate• Troubleshooting Networker backup failures• Managing the team's Remedy and Service Now queues• Various BCP work brought about by Covid-19 (setting up of laptops, RSA tokens, MS Teams assistance)Windows 10 project Oct '19 - Feb '20• Migrating users from Win 7 to Win 10• Responsible for deployment of Ivanti file director prior to migration• Troubleshooting Win 10 related issues for users onsite and off-site• Desk moves / new hardware setup Show less