Cian McHale

Cian McHale

Worker

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location of Cian McHaleIreland

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  • Timeline

  • About me

    Technology Services Engineer

  • Education

    • St. Patrick's College, Lacken Cross, Killala, Co. Mayo

      2010 - 2015
    • Maynooth University

      2015 - 2019
      Computer Science and Software Engineering 2:1
  • Experience

    • Island Winds Self-Catering Home

      Jan 2008 - Jun 2019
      Worker

      Advertising skills through property advertisement on websites such as Airbnb, Failte Ireland, Discover Ireland as well as our own website.Responsible for meeting/greeting guests, processing payments, providing information on local amenities and offering technical advice. Communicate with potential lodgers via email or over the phone.

    • Ballina Boarding Kennels

      Jun 2016 - Jun 2019
      Worker

      Responsible for taking care of dogs and cats by feeding, cleaning and exercising them.Meeting and greeting customers and giving them a tour of the kennels and cattery.Selling dog kennels, dog runs and electronic dog fences either online or in person.Responsible for general upkeep and appearance of premises.

    • Maynooth University

      Sept 2017 - Sept 2019

      Oversee weekly two-hour Coderdojo sessions that involved Scratch programming as well as the use of “finch” robots.Set tasks for children to complete and assist them with any questions they may have.

      • Student

        Sept 2015 - Sept 2019
      • Coderdojo Demonstrator

        Sept 2017 - Dec 2017
    • Lionbridge

      Feb 2018 - Sept 2018
      Project Intern

      Provide 1st line technical support, answering support queries via phone, email and SkypeProvide remote support to wider communities of Lionbridge vendorsUse Google Analytics to create and analyse custom reports for user interaction with Lionbridge softwareTesting (Execution of test cases) for Lionbridge applicationsAssist team in carrying out tape backups Researching technologies on-boarded by the company GDPR (encryption methods)Carry out various IT related audits throughout the companyAssisting with various ad-hoc requests Show less

    • TPD®

      Jun 2019 - Aug 2019
      General Laborer

      Responsible for setup of B.C Place for various different events (Concerts, Sporting events, etc.)

    • Irish Life

      Oct 2019 - now
      Technology Services Engineer

      Network & Telephony Engineer Jan '21 - present• Monitoring and troubleshooting Network/Telephony related issues• Managing the team's Service Now queueWindows Server Engineer Feb '20 - Dec '20• Monitoring and troubleshooting Windows server issues• Assist with monthly patching of Windows servers across estate• Troubleshooting Networker backup failures• Managing the team's Remedy and Service Now queues• Various BCP work brought about by Covid-19 (setting up of laptops, RSA tokens, MS Teams assistance)Windows 10 project Oct '19 - Feb '20• Migrating users from Win 7 to Win 10• Responsible for deployment of Ivanti file director prior to migration• Troubleshooting Win 10 related issues for users onsite and off-site• Desk moves / new hardware setup Show less

  • Licenses & Certifications

    • Full Clean Driving Licence

      Oct 2015
    • V.H.F Radio Operator Licence

      Jan 2014
    • Safe Pass Course

      Jan 2015
    • AZ-900: Microsoft Azure Fundamentals

      Microsoft
      Jan 2023
  • Honors & Awards

    • Awarded to Cian McHale
      Achieved Most Outstanding Male Leaving Cert Student of the Year -
    • Awarded to Cian McHale
      Player Of The Year - Achieved U12 Player of the Year, playing soccer with my local soccer team.