Adarsh Singh

Experience

• 

  Wipro

  May 2021 - now

  Trainee

  Working as a Senior Symphony Summit tool Administrator for GTAA .

• 

  Greater Toronto Airports Authority

  Jul 2021 - now

  System Administrator

  1. 2 Years of experience as ITSM Admin / Engineering skills i.e. Implementation, configuration and troubleshooting of all L1, L2 and L3 activities for Symphony Summit tool and associated components such as  Incident Management  Service Request Management  Change Management  Release Management  CMDB/Asset Management  Problem Management  Report Management Troubleshooting and administration of all above modules.  Basic API knowledge for Integration Form and Catalog management  Life cycle management for all above mentioned components 2. Basic Java Scripting knowledge.3. Workflow management and Modification4. Excellent track record of 100% for never missing any SLAs.5. Experience in building custom SLAs, Report and Dashboard. 6. Direct point contact for Clients related to day-to-day business operation and activities. 7. SPOC for Vendor related activities/issues. Show less