Ahmad Q.

Experience

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  Verizon Wireless

  Jun 2006 - Mar 2019

  Accountable for agency complaint resolution and delivering constructive feedback to direct and indirect employees. Worked closely with Verizon executive leadership, the Federal Communications Commission, the Better Business Bureau, the Public Utilities Commission and the Attorney General's office.• Created Root Cause Analysis reports for executive leadership. These reports were used to pinpoint consumer pain points and create amicable solutions for broken processes.• Analyzed complaints and find the best solution to prevent any further legal action. Found resolutions for complaints and generated new data points for company focus. • Pinpointed complaint trends and provided a thorough assessment of a threat. Company threats included fraud trends, internal employee threats and consumer first party fraud. Show less

  • Analyst

    Oct 2015 - Mar 2019

  • Transition Coach

    Oct 2014 - Oct 2015

  • Customer Relations Coordinator

    Jun 2012 - Oct 2014

  • Credit Operations Analyst

    Nov 2010 - Jun 2012

  • Verizon Website Analyst

    Dec 2008 - Nov 2010

  • Peer Facilitator

    Feb 2008 - Dec 2008

  • Customer Service Specialist

    Jun 2006 - Feb 2008
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  Geiser Performance

  Jan 2019 - Feb 2020

  Marketing Manager

  • Led Geiser Performance's social media marketing efforts, taking accountability for driving campaign success and aligning promotions with sales and marketing objectives.• Developed and executed effective campaign strategies, from creating company promotions to implementing A/B testing strategies, to help achieve our product sales goals.• Conducted competitor analysis each quarter to help inform our approach and stay ahead of the curve.• Created and edited high-quality media content to promote the company across various digital channels.• Successfully leveraged lead generation strategies at tradeshows and online campaigns to drive business sales and brand awareness. Show less

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  LeadMD

  Jan 2019 - Mar 2019

  Marketing Associate

  I joined the LeadMD Part-time Talent Accelerator Program. This program improved my knowledge in MarTech like Marketo, WordPress, SFDC and Bizible. In addition, I was introduced to ABM, SEO, Lead Management, Digital Marketing, Creative Marketing and Sales.

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  Better Business Bureau Serving the Pacific Southwest

  Jun 2023 - now

  Digital Marketer

  •Develop and drive digital campaigns across various media types, platforms, and audiences.•Advise on appropriate ad spend and targeting data for PPC and social media campaigns.•Create campaign performance reports, and include analysis of key metrics.•Assist with social media content strategy in collaboration with other key team members.•Optimize SEO on BBB website to drive more organic traffic.•Design and implement lead generation channels for products and services.•Curate and maintain email lists while advising on email communications cadence and scheduling.•Assist Creative Team to develop new strategies for improving engagement rates across channels, including email and social media.•Expand BBB reach with latest trends and technologies.•Work closely within the BBB creative strategies department to brainstorm new and innovative growth strategies. Show less