Kervin Regel

Experience

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  Aptech Learning Solutions

  Nov 2003 - Dec 2007

  Trainer – Soft Skills & Product

  • Delivered soft skills training and Product knowledge to Retail Store Associates using methods such as classroom training, demonstrations, role plays, and workshops• Regularly visited Retail store and supervised sales and activities to ensure customers receive excellent service• Coordinated with company officials to develop methods and improve store activities to increase and promote sales, customer engagement, and retention• Supported Retail Store Associates with regular On-the-job training and provided feedback to reinforce learning• Prepared and communicated weekly training reports to client and reporting Manager. Show less

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  UniverCell Telecommunications Pvt Ltd

  Jan 2008 - Apr 2015

  Assistant Manager Training Development

  • Prepared and Managed the training calendar• Managed and coordinated all training programs for employees in multiple locations• Developed specific training modules to enable employees improve job skills• Organized workshops on Leadership Skills, Time Management & Team Building & Motivation skills for mid-level managers• Provided training programs reporting to Leadership team on training effectivenessto ensure training programs aligned with organization goals.• Assisted HR in hiring process, On-boarding and organized new employee orientation. Show less

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  G2 Secure Staff

  May 2017 - Dec 2017

  Supervisor

  • Utilized company provided training materials and resources to develop a safe well-trained staff while creating and maintaining a safe working environment.• Developed appropriate communications channels and maintained records, training files, reports and files as required.• Regularly held Orientation/ Training for all new hires.• Prepared and managed weekly schedules for employees and made adjustments as needed.• Checked In/Out sheets to insure all employees have logged in /out times correctly• Kronos – Made necessary changes or updates to employees Timecard Approvals/ Time cards / Schedules.• Ensured employees followed all regulations/procedures.• Managed and worked closely with Customer Service Agents and Ramps Agents to provide excellent customer service to our passengers of Alaska Airlines• Performed other administrative duties as required. Show less

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  Archimedes RX

  Nov 2022 - Feb 2023

  Call Center Team Lead