Ernesto V.

Experience

• 

  Royal Caribbean International

  Jan 1996 - Jan 1998

  Sales Representative

  Sales representative for RCL. High volume call center. Worked with travel agents and passengers booking cruises for RCL and Celebrity cruises fleet of ships. Setup group events and ordering amenities for guests.

• 

  Cushman & Wakefield

  Jan 2000 - Aug 2011

  PC Coordinator

  In charge of network setup and technical support for all South Florida offices. Over 200 users in total. Provide desk side support services for home and office calls to resolve various levels of support issues, primarily on Windows XP & Windows 7 environments. Specialized in preventative maintenance including antivirus, firewall, and adware detection software installation. Member of the Virus Enterprise Team, specializing in McAfee support.Hardware upgrades of all components with special emphasis on data recovery and backup systems. In charge of all network setup and technical support for all South Florida company branches.Provide effective and consistent technical support. Research technical solutions.Install, configure, and troubleshoot Blackberry/PDA handheld devices. Network installation (including building of servers and workstations, installation of operating systems, installation and configuration of peripheral devices) and network maintenance (including creation of new users, upgrading when necessary, running diagnostic tools, keeping system at optimum performance). Relied upon, by users, for suggestions on possible improvements of information systems to increase efficiency and productivity. Oversaw network setup and technical support for 200+ users. Worked with team of eight IT associates thought the east coast, providing second level support for nationwide corporation with 2,000+ employees. Provided desk side support services for home and office calls, resolving various levels of support issues, primarily on Windows XP and Windows 7 environments. Specialized in preventative maintenance, including antivirus, firewall, and adware detection software installation. Expertly provided IT support. Show less

• 

  University of Miami

  Jan 2012 - Mar 2017

  Desktop Support Technician

  Provide end user support for all students, faculty and staff at the University of Miami RSMAS campus and provide network administration of schools servers, programs, switches, routers and e-mail system (Exchange). • Use PING and TRACERT commands to troubleshoot network connectivity issues on campus• Understand routing protocols such as RIP , IGRP, EIGRP• Understand the OSI model and its different layers• Wireless configuration and management for RSMAS campus.• Understand AeroHive and Aruba access point setup and Wi-Fi management software.• Assist in troubleshooting wireless connectivity issues on campus• Familiar with AeroHive and Aruba wireless controllers Show less

• 

  CBRE

  Mar 2017 - now

  Oversee daily operations of local area network. Provide desk side support, LAN support and expert PC and network troubleshooting skills for all Miami CBRE office users.

  • Senior Field Technical Support

    Mar 2024 - now

  • Field Support Technician

    Mar 2017 - May 2024