Bogdan Chiroiu

Experience

• 

  New Europe Media

  Nov 2006 - Mar 2007

  Junior Sales Representative
• 

  TWEENCALL

  Oct 2007 - Mar 2008

  Telesales Consultat

  Working on outsources telesales projects for ABN Amro and Vodafone, promoting and selling products and services.

• 

  Studio Moderna

  Mar 2008 - Dec 2013

  Plan,coordinate and implement brand management activities for Dormeo – mattresses market leader in Romania.Main responsibilities:• Develop integrated multichannel marketing campaigns• Successfully planed brand’s marketing activities and strategy• Monitor market trends and competition• Market analyze reports• Integrated campaign management and assure continuous support for all sales channels: internet; retail, wholesale, telemarketing, print and direct response television.• Monitor brand’s sales and profitability: Sales and P&L reports.• Develop product development and price strategy• Develop and manage marketing budget for brands• Brand internal and external communication management. Show less Coordination of internal projects and 3rd party projects; executes project management activities: project scope; project planning; project implementation; controlling and monitoring activities, reporting activities; project finalization; developing partnership with external clients; P&L analysis.Coordinate following projects in Studio Moderna:- Vodafone - Telesales Project (70 FTE’s & 4 team leaders)Development of partnership Studio Moderna – Vodafone Coordinating outbound telesales projects Vodafone Acasa, Vodafone Internet, Vodafone Internet on Your Mobile, Vodafone Fully Mobile;Vodafone Base Migration; Vodafone Proactive Retention.Monitoring of sales, profitability and performance indicators;Planning monthly; weekly and daily actions for results and quality improvement.Implementation of new projects.Delegating tasks to team members.Motivation and evaluation of agents, supervisors and Back Office Department;Monitoring of sales, profitability and performance indicators;Supervision and standardization of work procedures.Profit & Loss Statements. - Financial Services Project – project acquisition by installmentsDefine scope and strategy of the project,'Develop partnership with financial institutions and negotiating contract terms.Implementing work flow procedures for purchase by installments system.Working with all company departments in order to implement and develop acquisition by installments.Develop the partnership with other vendors engaged in this project.Continuously process improvement.Control and Monitor Operational Work on the projectTrack sales and update plans.- Induction Program for Telemarketing Internal Project (60 Fte's & 3 Teamleaders) Continuous improvement of Induction training program Develop an induction plan for new comers in their first month of activity. Control and monitor activities-3rd party new projects Make price quotations for call center external projects Meet potential clients Show less Supervising Studio Moderna inbound telesales projects Team leader attributions: monitoring and evaluating results, motivating the team; coaching; mentoring activities. Forecasting attributions: forecasting calls and assuring an appropriate service level, developing the schedule of the agents, real-time monitoring the performance indicators, quality assurance;Reporting attribute: conducting daily and weekly reports on performance indicators at the global level and team level. Show less

  • Brand Manager

    Aug 2013 - Dec 2013

  • Operations Manager

    Dec 2009 - Aug 2013

  • Team Leader & Supervisor

    Dec 2008 - Dec 2009

  • Telemarketing Consultant

    Mar 2008 - Dec 2008
• 

  TELUS International Europe

  Jan 2014 - Aug 2014

  Account & Operations Manager

  Coordinate the implementation and development of TELUS SBS (Small Business Solutions) Outbound Program and manage a team of 35+ FTEs;• Have the interface role between company and client (SBS Business Unit within TELUS); • Responsible for the implementation of the program’s ramp-up plans;• Support, assure the execution of the outbound planned projects and deliver the expected results;• Manage stakeholder’s expectations.• Coordinate and communicate with team members through front line leadership team: team managers; quality coach and dedicated trainer.• Plan, implement and monitor monthly and weekly actions for results and quality improvement.• Monitor of sales, profitability and performance indicators;• Assure continuous process improvement Show less

• 

  Microsoft

  Nov 2014 - Sept 2025

  As a Senior Technical Product Manager at Microsoft, I lead globally distributed engineering teams to deliver secure, scalable, and enterprise-grade solutions that streamline operations and accelerate business outcomes. My work spans the full product lifecycle—from technical design and architecture to sprint planning, stakeholder alignment, and production deployment.I specialize in building automation and platform capabilities using modern cloud-native technologies, with a strong focus on .NET, Microsoft Fabric, and AI-driven services. I partner closely with developers, architects, and business stakeholders across time zones to ensure delivery excellence, compliance, and performance at scale.With a deep understanding of governance, access management, and enterprise integration, I translate complex business needs into impactful technical solutions—driving measurable improvements in efficiency, reliability, and user experience. Show less As Product Delivery Manager for the Deal & Contract Assist service, I led the design, delivery, and continuous improvement of global support solutions that helped Microsoft sellers streamline deal creation, ensure compliance, and accelerate contract execution.I was responsible for aligning service delivery with business goals across multiple regions, coordinating with engineering, operations, and field stakeholders to land scalable processes and automation. My work focused on improving deal velocity, reducing manual effort, and enhancing the seller experience through structured workflows and proactive support.Key contributions included:Driving service roadmap execution and prioritizing enhancements based on business impact and user feedback.Leading cross-regional coordination to ensure readiness, adoption, and quality across delivery hubs.Acting as escalation point for operational blockers and supporting testing, documentation, and training for new features.Partnering with business and engineering teams to define requirements, validate solutions, and measure service performance.This role laid the foundation for my transition into technical product management, where I now focus on platform innovation and automation at scale. Show less Accountable of the success of sales portfolio of WW Services Business Operations Main responsibilities• Provide day to day SME support across time zones and participate to product scrum ceremonies• Perform escalation triage and problem resolution. Develop a strong collaborative partnership with regional Business Excellence Partners, TZ leads, Regional Operation Centers.• From learnings, drive improvements and value add via appropriate channels.• Drive main globalization, service development and automatization efforts. Identify opportunities to improve L2O process.• Support the Product Engineering lifecycle by providing operational insights at all relevant stages.• Support the BPO with product and business context training as needed.• Identification of value-add opportunities via stakeholder listening and landing. Show less Responsible of Deal & Contract Assist service delivery and 40+ team coordination Main responsibilities• Build an self-manageable operations team of 41 service delivery specialists.• Partner with Deal and Contract Assist service global design team and active contribute to service improvement to assure strong contracting quality & compliance and improve lead to order (L2O) velocity.• Tailor the deal & contract setup process to meet regional level requirements including participation to on-site workshops in big subsidiaries.• Work in strong partnership with all global business stakeholders and customer.• Land and drive communication strategies for all sub regions and countries within EMEA in partnership with regional delivery leads and business excellence operation leads.• Stakeholder management – build trusted and strong partnerships to assure the success of the global initiative.• Transition operational activities from the local subsidies in global delivery hub and drive the service globalization.• Communicate the status of the project, results and take corrective actions to improve service adoption and KPIs.• Share our best practices and offer support for the service implementation in other hubs including on-site trainings.• Leading the Bucharest Service Center Hub when needed and act on behalf of hub manager. Show less Manage global business transformation projects within IT Services Readiness organization throughout entire project life-cycle: initiation, planning, execution and closure and leverage PM methodology as part of Readiness PMO.• Document the project business case, define scope, create the project charter, identify the stakeholders, gather their requests and manage their expectations throughout the project life-cycle.• Plan the projects according to the specific constraints related to time, cost, quality, scope, resources and risks, in order to meet the project objectives • Drive the project execution and work with international virtual teams. • Monitor the project, update the risks register, manage the project budget and communicate the weekly, monthly and quarterly status.• Close projects, monitor post roll-out period.• Stakeholder management• Work with global virtual teams• Offer PM consultancy for other projects and initiatives• Get myself involved in PMO development within the organization and follow procedures Show less

  • Senior Technical Product Manager - Innovation Services

    Aug 2022 - Sept 2025

  • Product Manager

    Mar 2020 - May 2023

  • Sales Services Program Manager

    Jun 2018 - Mar 2020

  • Business Program Manager - Service Delivery Lead

    Mar 2017 - May 2018

  • Project Manager - via Rinf Temps

    Nov 2014 - Mar 2017