Experience

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  Radisson blu hotel

  Apr 2011 - Apr 2012

  Captain

  Worked as a GSA to Captain in F&B Service dept. • Speciality restaurant: “The Great Kabab Factory”: I had worked with a one of very finest restaurant in the city. Here we known for our constantly given best services and food.• Knowledge about opening & closing Restaurants.• Generated Revenue through the Marketing plan like Telecalling/ Birthday, Anniversary & Curtsey./ Food Festival &Promotion.

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  Radisson blu hotel

  Apr 2012 - Apr 2013

  Assistant restaurant manager

  Worked as a Assistant Manager in F&B.• Responsible of F&B Area.• Maintain Month Ending Report, Breakage Report, Revenue & Cover Analysis,Cover Capture Ratio,Comment Card Analysis, Guest Feedback,Sales Strategy Plan,Training Analysis, Competition Analysis,Outlet Wise Cost Analysis etc.

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  Lohagarh fort resort - india

  May 2013 - Oct 2014

  Operational manager

  Worked as a Operational Manager• Maintain rules, Regulation & policies in the resort.• Responsible for guest satisfaction and staff satisfaction.• Responsible for all the reports. Such as Daily Sales report ,Cover reports, Month ending reports,Man power Reports. Promotion & Function Reports.• Training & development for staff.. Staff Recruitment.

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  Capri hospitality management

  Nov 2014 - Dec 2015

  Site manager

  Responsible for Patient diet and Maintain HSEQ.• It involved looking Patient service and requirements. I also look Doctor’s and Staff Requirements in the Dining Area management.• Knowledge about Patient Diet.• Responsible for the patient, Client as well as staff satisfaction. • Introduce the sequence of service according the hospital environment.• Following work guideline by the HSEQ.• Maintain the staffing, manage staff more then 30. • Maintain the F&B stock and Inventory.• Monitoring the DSR,Month end reports like- sale/costing/consumption/expenses .• Preparing of yearly budget for the site business.• Meeting with clients on basis for their requirements and development.• Monitoring the overall work flow & ensuring adherence to the company’s HFS policy, Housekeeping standards, sales realization.• Introducing monthly Food Festival and special events at sites.• Handling VVIP visits of client’s delegates.• Everyday taking the feedback from the patient.• Vendor development at site with purchase team and preparing monthly purchase requirements for sites.Vendor grievance management• Preparing and analyzing monthly MIS, P&L statement and site review• Following up with clients for sales realization• Conducting training of staff in the field of Hygiene and Food Safety.• Manpower development by providing additional responsibilities and monitoring progress Management of customer feedback Show less

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  Baiti hotel apartment

  Dec 2015 - Jan 2017

  F&b manager

  • Handled Banquet, Outdoor Catering, Specialty Restaurant.• Preparing of yearly budget for the entire F&B business, control the food cost, introduces the new ideas for increase the sale, Manage the Manpower, Training and development for the staff.• Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.• Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.• Communicating with Supervisors, Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.• Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, Menu Development, standards and meeting the expectations of the customers on a daily basis. Show less

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  Gevora hotel

  Feb 2017 - Aug 2018

  Hotel manager

  • Oversee the operations functions of the hotel, as per the Organizational chart.• Hold regular briefings and meetings with all head of departments.• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.• Handling complaints, and oversee the service recovery procedures.• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.• Deliver hotel budget goals and set other short and long term strategic goals for the property.• A strong understanding of P&L statements and the ability to react with impactful strategies• Closely monitor the hotels business reports on a daily basis and take decisions accordingly. • Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.• Maximizing room and hotels revenue through innovative sales practices and yield management programs• Prepare a monthly financial reporting for the owners and stake holders.• Draw up plans and budget (revenues, costs, etc.) for the owners.• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.• Coordination with HOD's for the execution of all activities and functions.• Overseeing and managing all departments and working closely with department heads on a daily basis.• Manage and develop the Hotel Executive team. • Be accountable for responsibilities of department heads and take ownership of all guest complaints.• Lead in all aspects of business planning.• Corporate client handling. • Assisting in residential sales. • Responsible for safeguarding the quality of operations both (internal & external audits).• Responsible for legalization, Occupational Health & Safety Act, fire regulations act. Show less

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  Govardhan ecovillage

  Sept 2018 - now

  Operations manager