Lynn Smith

Director of Special Procedures

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Kansas City, Missouri, United States

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Timeline
About me
Sr. Director of Performance Improvement at North Kansas City Hospital
Education
- St. John's School of Nursing
  -
  Diploma-RN Registered Nursing/Registered Nurse
  -Received Highest Academic Achievement award (every semester)-Received Best Bedside Nurse award
- Missouri State University
  -
  Diploma Executive Leadership Development
  Course was co-sponsored by Missouri State University and Medical Group Management Association. One year in duration.
- Southwest Baptist University
  -
  BSN Nursing
  -Graduated with honors
- Webster University
  -
  Masters Health Services Management (MHA)
  -Capstone: Service Recovery in the Healthcare Setting
Experience
- St. John's Health System, Springfield, MO
  Jan 1991 - Jan 2005
  Director of Special Procedures
  Started as staff nurse in Endoscopy, progressed in scope of responsibilities, title and number of departments including:-Outpatient GI Endoscopy Unit-Inpatient Interventional GI & Pulmonary Endoscopy-Radiology Nursing-Outpatient Procedural Nursing unit Additionally:-Designed and developed new state of the art outpatient GI facility (high volume)-CGRN for 10 years-Presented at national SGNA conference-Procedural sedation expert-Certified Gastroenterology RN 1995-2005 Show less
- St John's Health System
  Jan 2005 - Jan 2007
  Director of Operational Performance Improvement/Six Sigma Black Belt
  Utilized Six Sigma methodologies DMAIC, Lean, Work Out; partnered with Executive team to identify opportunities and facilitated performance improvement projects. -First Black Belt and Master Change Agent for SJ Health System-GE trained-Founded and developed department
- Sisters of Mercy Health System (also known as St. John's Health System) 1990-2010
  Jul 2007 - Apr 2010
  Vice President
  Operational oversight, responsibility,leadership, development and innovation for the following areas: -Quality Resources-Accreditation-Case Mgmt/UR-Medical Social Services-Palliative Care-Operational Performance Improvement-Infection Control-Medical Staff Services -Patient Safety-Patient Relations/Grievance*Trained in TeamSTEPPS
- Press Ganey Associates
  Jan 2011 - Dec 2013
  - Senior Director Clinical Advisory Services
    Jan 2013 - Dec 2013
  - Clinical Performance / Nursing Executive
    Jan 2011 - Jan 2013
- Midas+ Solutions, a Xerox company
  Jan 2014 - Apr 2016
  Executive Nurse Consultant, Clinical Excellence
- North Kansas City Hospital
  Apr 2016 - Oct 2020
  Sr. Director of Performance Improvement
  Fiscal and operational responsibility for: Joint Commission accreditation, risk adjusted clinical outcomes reporting, interpreter services, organizational scorecards (quality/safety).
Licenses & Certifications
- IHI Open School Basic Certificate in Quality & Safety
  IHI
  View certificate
- CPHQ - Certified Professional in Healthcare Quality
  National Association for Healthcare Quality
Volunteer Experience
- Transport
  Issued by MidAmerica Boston Terrier Rescue on May 2014
  Associated with Lynn Smith