Experience

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  Instituto tecnologico de costa rica

  Feb 2009 - Oct 2011

  Research project assistant

  Research new wireless communication technologies for the design and implementation of electronic modules for different research projects.Achievements​ :● Design and develop the prototype interface software using Java language program.● Design and develop the prototype interface between electronic devices and FTP serversusing Linux scripts and C++ programs.

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  Sun digital la

  Jan 2012 - Feb 2013

  Services engineer

  I was responsible to give support to Costa Rica and Panama customers. I was responsible of the installation of 4 industrial digital printing equipment, 2 in Mexico and 2 in Costa Rica. Functions:• Installation of industrial digital printing equipment.• Preventive and corrective maintenance planning.• Diagnosing faults reports.• I was able to develop problem-solving, troubleshooting, efficiency and organization skills.• I had the opportunity to work directly at the end customer facilities, 6 months in Mexico and 6 months in Costa Rica. Show less

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  Emerson automation solutions

  Mar 2013 - Aug 2017

  Pss project engineer ii

  • Mentored and trained junior engineers in work methods.• Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.• Participated in technical and cost proposal development and customer presentations.• Worked on the technical development, implementation, and verification of the solutions for refinery, food and mining industries.• Participated in the acceptance tests in controlled environments and on site with the end client in Mexico office.• Participated in planning the creation, implementation and testing of designs for Amgen Biotechnology's automation system migration software project for the Rhode Island(US) facility.Achievements:• Participated in the development of training (beginner / intermediate level) for other co-workers to improve their technical skills.• I worked on developing animation object testing and configuration tools (VBA) for the GUI, to reduce manual configuration and testing by 50% of the time.• Participated in the planning of the creation, implementation and testing of the designs for a migration project of the automation system. Show less

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  Procter & gamble

  Jul 2018 - Dec 2019

  Project manager contractor

  • Developed and initiated projects, managed costs, and monitored performance.• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.• Owns the Critical Path Schedule of the initiative execution using Microsoft Project.• Achieved project deadlines by coordinating across company roles and multifunctional groups, through remote and face-to face weekly meetings to manage performance.• Reported regularly to managers on project budget, progress and technical problems.• Tracked project and team member performance closely to quickly intervene in mistakes or delays.• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.• Maintained open communication by presenting regular updates on project status to customers.• Performed inventory management analytics with SAP and Excel to shape material movements and purchasing, minimizing wasteful spending.Achievements:• Lead the total change of the company's legal entity in Brazil of 77 products in 4 categories: Customized Products of the Hair Care, Shave Care and Oral Care categories and Skin Care products.• Lead and execute. 4 new product initiatives, 16 replacement product initiatives and 2 imported product initiatives.• Developed a tool to define the best transition strategy between new materials with the new legal entity and obsolete materials (SAP and VBA). Show less

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  Sykes costa rica

  Jun 2020 - Jul 2021

  Product consultant

  • Conduct kick-off call with customer to learn about their needs and unique business problems.• Provided onboarding and guidance to end customers to meet their procedure goals while growing opportunities business.• Worked directly with stakeholders and customers to understand competitive landscape.• Met customer call guidelines for service levels, handle time and productivity.• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• Optimized customer support by establishing collaborative service environment.• Reduced process inconsistencies and effectively trained team members on best practices and protocols.• Delivered prompt service to prioritize customer needs.Achievements:Project management tool for track the projects and send automated emails (Excel-VBA). Show less

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  Sitel group

  Jul 2021 - Dec 2021

  Business operations analyst

  • Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.• Monitoring the configuration of projects in Salesforce to detect and correct data based on customer contracts.• Produced detailed and relevant reports for use in making business decisions.• Evaluated current processes to develop improvement plans.• Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.• Forge, maintain and cultivate a strong relationship across Sales Ops, Enterprise Applications, Sales, Enablement & Marketing.Achievements:• Continuous improvement mind set. • Leading my proposal focus on improve partner’s billing process. Show less

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  Smith+nephew

  Jan 2022 - now

  As a Labeling Supervisor at Smith & Nephew, I lead a team of specialists responsible for creating and updating labels within our Labeling System for the Sports Medicine + ENT, Orthopedics, Advanced Wound Management and Robotics franchises for all sites. In addition, I oversee the maintenance of our web-based product-labeling database system and provide technical support, as well as assist in label format development and product acquisition for medical device labeling operations globally.Moreover, I actively research, identify, and pilot new technologies and methodologies to enhance our current labeling designs and processes. I am dedicated to proposing innovative solutions and opportunities to management for review, aiming to drive continuous improvement within our labeling operations. Show less

  • Supervisor Global Labeling Operations, Ortho and Sports Med

    Nov 2022 - now

  • Product Labeling Specialist II

    Jan 2022 - Nov 2022