Ellen Herod

Experience

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  Verizon Wireless

  Jan 2007 - Jan 2015

  • Motivate team to achieve sales targets in renewals, up sells, accessories that rank #3 to #2 Nationally • Maintain #2 ranking nationwide while managing 22 online SMB • Built teams that continually exceeded goals for sales close rates by 15%• Managed 8 month project that added a second location and 88 employees• Successfully managed budget under plan• Implemented accessory program that lead to a $15 increase in accessory revenue per employee• Completion of Verizon Leader II Program. A program designed to develop supervisors to managers Show less

  • Supervisor Phone Support New Hire, Business Government & Customer Operations

    Jan 2013 - Jan 2015

  • Innovation & Performance Coach - Continuity and Marking

    Jan 2013 - Jan 2013

  • Supervisor, Continuity Marking Operations

    Jan 2007 - Jan 2013
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  Verizon Wireless

  Apr 2019 - Dec 2020

  Manager, Vendor Management

  ● Identify leadership opportunities and conduct leader huddle/workshops to improve coaching skills and knowledge● Review and analyze current center results to identify trends in order to develop and implement targeted action plans to improve performance.● Inspect and drive completion of all contractual requirements● Participate in site resource management initiatives and intraday/planning requests● Partner with Site Directors and align strategy, priorities and business goals● Develop and deliver key messages to vendor center leadership and staff by way of written verbal andvisual onsite merchandising Show less

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  Verizon Business

  Dec 2020 - now

  Sr. Manager, Governance