Julia Leese

Julia Leese

Administrative Assistant

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location of Julia LeeseManchester Area, United Kingdom

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  • Timeline

  • About me

    Service Delivery Manager at Pearson

  • Education

    • Loughborough University

      -
    • Liverpool John Moores University

      2002 - 2004
      Master of Arts - MA Digital Arts
    • Liverpool John Moores University

      -
    • Loughborough University

      1995 - 1998
      BA First Class Hons
  • Experience

    • Cheshire County Council

      Jan 1999 - Aug 2002
      Administrative Assistant
    • 3T Productions

      Jul 2004 - Jan 2006
      Project Coordinator

      Project Coordination for the creation of digital learning resources for schools

    • Chester City Council

      Jan 2006 - Jan 2009
      Communications Officer

      Website communications, event management and administrative support for the Cheshire, Warrington and Halton Information Consortium. Chairing sub groups for the management of shared services Customer Services contracts.

    • Pearson

      Jan 2009 - now
      Service Delivery Manager

      Effective processes and systems are essential for schools and other learning providers to successfully deliver Pearson Qualifications. I manage a portfolio of projects as part of the continuous improvement strategy for our Customer Services department. I ensure that objectives and success measures are clear, transparent and up to date for all stakeholders within our business governance structure. Working closely with technology product owners and customer services operational managers, we use an agile approach to system improvements, keeping the customer at the heart of everything we do. Show less

  • Licenses & Certifications