Julia Leese

Experience

• 

  Cheshire County Council

  Jan 1999 - Aug 2002

  Administrative Assistant
• 

  3T Productions

  Jul 2004 - Jan 2006

  Project Coordinator

  Project Coordination for the creation of digital learning resources for schools

• 

  Chester City Council

  Jan 2006 - Jan 2009

  Communications Officer

  Website communications, event management and administrative support for the Cheshire, Warrington and Halton Information Consortium. Chairing sub groups for the management of shared services Customer Services contracts.

• 

  Pearson

  Jan 2009 - now

  Service Delivery Manager

  Effective processes and systems are essential for schools and other learning providers to successfully deliver Pearson Qualifications. I manage a portfolio of projects as part of the continuous improvement strategy for our Customer Services department. I ensure that objectives and success measures are clear, transparent and up to date for all stakeholders within our business governance structure. Working closely with technology product owners and customer services operational managers, we use an agile approach to system improvements, keeping the customer at the heart of everything we do. Show less