Katie G.

Experience

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  MCI WORLDCOM International Inc

  Nov 1997 - Nov 2003

  Quality Officer/Jeopardy Management Specialist/Senior Network Operations Engi

  • Develop a quality management system, analysing and improving best working practices and quality processes for the IP repair unit in the EMEA region• Closely supervise complex projects to lessen their impact on the operational quality and service levels• Technical authoring to bring documentation to ISO 9001:2000 compliance• Develop a system identifying multi-million pounds customers with failing service• Devise processes to address failing services and restore confidence• Roll out on-going training to repair engineer staff Show less

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  Self-employed

  Sept 2004 - Nov 2007

  Company Director

  • Direct the day-to-day affairs of the company, including the maintenance, monitoring and evaluation of contractor performance, finance, operations, marketing and documentation.• Closely liaise with clients and other key stakeholders in order to build long-term, strategic internal and external relationships beneficial to the company.• Manage company finances, developing budgets and benchmarks as well as other essential processes to maximise profit for the business.

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  Manaaki Tāngata | Victim Support

  Feb 2009 - Sept 2011

  Victim Support Worker

  • Make oneself available 24*7 to support to victims of crime and trauma. • Interact with the police and the courts whilst acting as an advocate on the victim’s behalf. • Provide assistance in writing victim impact statements or submissions to the parole board.• Perform ad hoc administrative duties when required.

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  Paremata School

  Feb 2011 - Sept 2012

  Teacher of Te Reo Māori

  • Provide teaching to grow the confidence of primary school teachers in order to speak Te Reo daily. • Develop and deliver the Reo Māori module in the school curriculum to 1st, 3rd and 4th year students. • Work with students helping them to reach and exceed potential through efficient and effective supervision and mentorship where required.

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  Te Wānanga o Aotearoa

  Feb 2014 - Mar 2019

  Small Business Management Tutor

  • Provide teaching and empower entrepreneurs through advancing their business acumen. • Develop and utilise resources to be used as an adjunct to the course materials in order to enhance learning experiences. • Efficiently utilise a variety of engagement strategies such as sequentially explaining content, engaging individuals and promoting independent thought to drive continued and inclusive learning.• Nurture and grow professional relationships with pivotal stakeholders, including peers and management, to ensure expert delivery of key content always.• Prepare and submit daily tutor reports highlighting progress or identifying barriers to a student’s learning. • Research information and prepare learning materials to complement tutoring.• Ensure the environment is conducive to productivity and learning.• Assess student performance and identify methods to enhance learning. Show less

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  Department of Corrections NZ

  Jun 2017 - now

  • Provide a critical connection between the Corrections system and Community services, working in an advisory capacity with the people in our care, to help rehabilitate and reintroduce them to the community. • Conduct intake assessments, referrals, and Case Management Interventions, whilst also sourcing and analysing complex information, conducting risk/needs assessments and preparing high quality case plans.• Maintain knowledge of, and experience in providing services and programs to the people in our care. Show less • Provide support to individuals to improve their literacy and numeracy and achieve qualifications. • Interact with learners to identify needs and facilitate the development of individual learning plans. • Develop and implement Māori pedagogical approaches to facilitate learner engagement and achievement. • Create and execute business plans to support learners’ visions for rehabilitation and reintegration upon release. • Help learners locate education opportunities and acquire job skills to ease the transition to life outside prison once they were released. Show less

  • Systems Trainer

    Dec 2021 - now

  • Case Manager

    Nov 2021 - Dec 2021

  • Education Tutor

    Jun 2017 - Nov 2021