Wing Ng

Experience

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  City of Laguna Niguel, CA

  Sept 2010 - Feb 2011

  Financial Department Assistant Internship

  • Strategically gathered purchasing information, specifications and services for all departments in the city• Assisted the Director of Finance in preparing well researched and accurate documents; coordinated and prepared bid packages, recruited and executed solicitation to potential suppliers.Organized response data and awarded bids, prepared purchase orders, communicated award results to suppliers and internal customers coordinating the start-up of awards.

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  Soka University of America

  Sept 2011 - May 2014

  • Developed public relations skills through interacting with the, “Community on Campus Tour Office” including, communicated (translating) with community members and special guests in English, Mandarin, Cantonese, and Japanese • Escort interpreter for special guests such as the Peking Acrobats• Created university promotions for various special events and on campus art exhibits • Coordinated tour guide schedules in collaboration with student volunteers, faculty and staff • Archived school documents, including historically significant correspondence from Rosa Parks • Researched and compiled guest lists for the “ Soka International Festival” with well over 2000 people in attendance and various special events, community outreach and on campus programs Show less

  • Chinese Tutor

    Sept 2011 - May 2014

  • Office Assistant, Peace Ambassador, University Tour Guide and Interpreter

    Sept 2011 - May 2014
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  Tawa Supermarket, Inc.

  Jul 2014 - Feb 2015

  Human Resources Assistant

  -Assisted company transition into Kronos HRIS system. Familiarized with scheduling system for store level employees (scheduling system utilizes AI pattern recognition on company’s consumer data to optimize human resources in physical retail locations).-Provided training for retail managers on necessary input and utility of the Kronos software.-Utilized SAP, LOC systems to manage confidential HR data and applications such as candidate tracking.-Team player in one of the largest Asian American supermarket Chains in the United States. -Recruit and conduct interviews through attending various recruitment events-Event planning for internal parties for up to 400 employees-Assist company transition into Kronos system by providing internal training including onsite training and creating training videos.-Utilize SAP, LOC systems to manage HR data and other applications-Renewing company training videos including orientation and safety video.-Communicate with store managers and familiarize with store functions.-Produce admin training material: topics including I-9, five hour lunch rule, etc.-Briefing on benefit changes to employees-Create purchase orders-Screening employment candidates and conduct reference checks.-Promote on site recruitment events through social media and classified ad postings.-Promote employer branding with social media and public relations. Help resolve customer incidents in respective store locations. Show less

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  Working Holiday Visa

  Feb 2015 - Jan 2016

  Travel and work in hospitality and retail fields in Australia

  • establishing a global network with people of various class, nationality, and field of expertise and learning from each of them.• understanding the current economic and political standing in various cities and towns in Australia. • acquiring various hospitality skill sets by holding positions such as barista, bartender, and waitress.• learning the difference in consumer demands within these industries in comparison to the United States and other countries.• seeing the world and reinforce a sense of gratitude towards life.• seeking purpose in every experience in life.• experiencing a variety of lifestyles to gain a better understanding of people and learn to interact with others with this knowledge. Show less

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  RESI- Restaurant Enhancement Solutions and Innovations

  Jun 2016 - Dec 2016

  Marketing and Communications

  • Create and maintain static company website and company branding with Wordpress as content management system, utilized HTML5 and CSS3 for web design.• Create and proofread marketing content.• Maintain keyword SEO.• Brainstorm and implement business development ideas with team.• Enhance company brand awareness through social media.• Create and implement tactical marketing initiatives.• Research and develop in potential projects. • Communicate with potential clients. https://socalresi.com/ Show less

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  Enso HR Solutions

  Dec 2016 - May 2019

  Operations Consultant

  • Provide clients with market data analysis utilizing HRIS including ThinkHR( Cloud-based platform for HR resources) and BambooHR for various positions.• Write condensed reports of observations and provide solutions to HR related business challenges.• Recruit for clients in various industries, matching talent with opportunities. Filling positions ranging from Director positions to entry level positions.• Provide onsite training for in-house HR personnel (employer branding, more efficient recruitment SOP, etc.) Show less

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  Sendlane

  May 2018 - Oct 2018

  Technical Support

  • Provide technical support for an email marketing automation software with PHP / Laravel / Vue stack.• Support through tasks such as troubleshooting of API integration with the company’s platform, verifying bug reports, reviewing and updating company documentation and providing guidance through the platform with relevant resources for clients.• Teach users how to filter for quality traffic and how to utilize methods such as segmentation to retarget their subscribers.• Utilize various communication and organization platforms including Intercom, Monday.com, and Slack to communicate with users and coordinate with team members.• Aid users in accomplishing their email marketing goals utilizing knowledge of email marketing best practices. Show less

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  InterTrend Communications, Inc.

  May 2019 - Aug 2021

  Operations Project Manager

  • Utilized staff and client feedback to define pain points in business operations. Explored and proposed relevant solutions to the executive team.• Researched and evaluated commercial software solutions based on scope, need, budget, and ROI• Championed in transitioning agency wide project management SOP from Excel heavy workflows to collaborative cloud based project management software Monday.com. Defining roadmap and timeline to communicate with the executive team.• Coordinated and delivered training sessions and documentation for new systems implementations• Implemented automated approval workflow for operation procedures from traditional paper form based approval processes, drastically reducing administrative labor by reducing paper trail.• Track and communicate implementation successes through analyzing usage data, quantitative surveys, and qualitative interviews• Facilitated HRIS system transition implementation as point of contact, conducted a series of trouble shooting with SaaS vendors, backed up and audited migrated data.• Managed SBA loan forgiveness application, obtained $1M+ in loan forgiveness.• Supported and mentored a team of two seasonal apprentices, provided guidance on employee fitness program expansion planning and execution.• Project lead for the development of new company intranet to centralize enterprise information. Show less

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  Hack for LA

  Aug 2021 - Aug 2022

  Product Manager

  • Product managed civic project "100 Automations". A platform to showcase and collaborate on automations and microservices that reduces repetitive work in open source development (with a focus on civic project development).• Managed and prioritized product backlog of features and capabilities in Kanban framework for agile development on Github.• Identified and resolved roadblocks in user journey. Mapped out automation / ideation approval workflow on Figma Jam to facilitate discussions in operational pain points.• Work closely with software developers and UX researcher/designers, identifying issues and allocating resources to them accordingly. Show less

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  Instagram

  Aug 2022 - now

  Design Program Management

  •Support the Trust & Safety product group in developing products to create a safe, supportive, and equitable experience in app with a strong focus on building for privacy, security, and youth protection.•Streamlined design processes and managed stakeholder expectations. Tracked and monitored the status and progress of design quality process forums (i.e. design reviews, office hours) across multiple horizontal and vertical product teams, identifying inefficiencies and implementing process improvements. Working closely with VP and director level stakeholders.•Bridged communication gaps, aligned design and business goals. Partnered with Product Design leadership to create visual roadmaps that clearly communicate team-level design goals in alignment with larger org objectives. Leveraged these artifacts in bridging communication gaps with partnering teams.•Drove innovation through inspiration. Strategized and planned a monthly, IG-wide speaker program, for an audience of 300+ product designers, UX researchers, content designers, and design program managers, sharing inspirational work and creating connections across the IG design team.•Ensured quality. Launched a Trust & Safety product group dogfooding program, partnering closely with design leads. This initiative significantly reduced operational overhead for design teams to polish their craft while increasing cross team transparency that led to moments of collaboration opportunities. •Built team culture. Supported and executed team projects (i.e. team all hands, anchor weeks) that built culture and provided clarity for both in-office and remote teams. •Coordinated hybrid team events including a Design Summit for over 350 attendees, collaborating with XFN partners, management, and vendors.•Accelerated design cycles. Planned and executed design sprints of varying scales. Ensured seamless operations and worked strategically with design partners to identify goals, led design teams to achieve their deliverables. Show less