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Jonathan Hailer

Jonathan Hailer

Assembler

Followers of Jonathan Hailer250 followers
location of Jonathan HailerNorth Bay, Ontario, Canada

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  • Timeline

  • About me

    Technical Support Specialist at Voyageur Aerotech

  • Education

    • Sault College of Applied Arts and Technology

      1997 - 1998
      Aircraft Structural Repair

      Aircraft Structural Repair (ASR)

    • Sault College of Applied Arts and Technology

      1997 - 1998
      Diploma Airframe Mechanics and Aircraft Maintenance Technology/Technician

      Program OverviewIn partnership with Fanshawe College, this program is offered at the London International Airport in London, ON.This award-winning program is offered in partnership with Fanshawe and Sault College. Delivered in London, Ontario, the Aircraft Structural Repair program is on the leading edge of aircraft maintenance. As a student, you will gain the expertise, knowledge and understanding of both aircraft structural repair and manufacturing techniques that will help… Show more Program OverviewIn partnership with Fanshawe College, this program is offered at the London International Airport in London, ON.This award-winning program is offered in partnership with Fanshawe and Sault College. Delivered in London, Ontario, the Aircraft Structural Repair program is on the leading edge of aircraft maintenance. As a student, you will gain the expertise, knowledge and understanding of both aircraft structural repair and manufacturing techniques that will help you succeed in the field through extensive hands-on training. Practical experience will be gained by completing 45 to 60 interesting projects that cover everything from aircraft fuselages and control surfaces to wings,composite panels, plastics and sealing procedures. Show less

  • Experience

    • Boeing

      Aug 1998 - Feb 1999
      Assembler

    • Gaston Lavoie Cabinet Shop

      Jun 1999 - Oct 1999
      Production Supervisor

    • Voyageur Airways Limited

      Oct 1999 - Oct 2008
      Aircraft Maintenance Engineer (Structures) - Lead Hand

    • Voyageur Aviation Corp.

      Oct 2008 - now

      Technical Support Specialists are crucial in maintaining the trust and satisfaction of customers by providing top-notch technical support and solutions.Role Overview:Position: Technical Support SpecialistFocus: Customer-centric technical expertise-Scope: Both on-site and remote supportKey Responsibilities:1. Customer Support: - Provide expert technical support to customers and stakeholders, ensuring the safe and reliable operation of their aircraft and aeronautical products. - Address and resolve customer queries and issues promptly, maintaining high customer satisfaction. 2. Technical Solutions: - Develop/obtain OEM technical solutions that enhance the safety, reliability, and performance of aircraft and aeronautical products. - Conduct thorough troubleshooting and diagnostics to identify and rectify technical issues. 3. Collaboration: - Work closely with customers to understand their needs and provide tailored solutions. - Liaise with internal teams to ensure alignment and seamless support for customers. 4. Performance Monitoring: - Monitor the performance of aircraft and products to ensure they meet safety and reliability standards. - Proactively identify potential issues and implement preventive measures. 5. Documentation and Reporting: - Maintain accurate records of support activities and technical solutions provided. - Generate detailed reports to track performance, issues, and resolutions. Show less

      • Technical Support Specialist

        Nov 2023 - now

      • Engineering Support Specialist

        Oct 2008 - Nov 2023

  • Licenses & Certifications

    • Safety and Risk Management

      Per Transport Canada Guidelines
      Jan 2002

    • Standard First Aid/CPR Level C

      Canadian Red Cross
      Jan 2024

    • Aircraft Maintenance Engineer - Structures Rating (AME-S)

      Transport Canada - Transports Canada
      Jan 2002

    • Aircraft Certification Authority (A.C.A.)

      Voyageur Aviation Corp.
      Jan 2002

    • Polyworks Inspector - Basic probing and scanning applications for portable metrology

      PolyWorks USA
      Jun 2021

  • Honors & Awards

    • Awarded to Jonathan Hailer
      American Society for Metals Scholarship Sault College of Applied Arts & Technology 1998 Award for notable achievements during the completion of the Aircraft Structural Repair Course.