Ara Mkhoyan

Experience

• 

  Tumo Center for Creative Technologies

  Sept 2012 - May 2016

  Programming Coach Assistant - Student

  - Completed courses in Programming and Robotics; advanced skills in JavaScript, HTML/CSS, LabView.- Participated international competitions in robotics development projects.- Assisted programming coaches in course development, and managing projects. - Tutored students in coding, web design, robotics and game development.

• 

  Armenian Progressive Youth(APY)

  Feb 2016 - Aug 2018

  Local Intern

  - Designed 14 educational and community-based programs and strategies to develop and face Armenia’s needs to solve social issues such as domestic violence or environmental contamination.

• 

  Minerva Schools at KGI

  Sept 2018 - Aug 2019

  Eastern Europe and Central Aisa Outreach

  - Assisted more than 350 students with their admission and financial aid applications to Minerva- Conducted social media partnership research and partnered with over 25 companies in 29 countries- Held individual and group meetings/sessions with more than 1000 prospective students introducing them to Minerva’s unique system, out of which more than half ended up applying after the sessions.

• 

  RoboTerra, Inc.

  Nov 2018 - May 2019

  Artificial Intelligence and Robotics Expert Lead

  - Designed a robot (through SBCs) and led a workshop on “Space Education via A.I. and Robotics” - Organized demos/sessions with more than 150 professionals at the “Curiosity Conference 2019”

• 

  Minerva Project

  Sept 2019 - May 2022

  - Oversee 40 tier-1 techs on their live chats, bug investigation & reproduction, and troubleshooting- Review Triaged bugs and escalate them to engineers or close them accordingly- Design innovative 2-week onboarding process for new techs and train 44 new employees on tech support - Supported students and professors with technical issues such as server, Audio/Video signal, or connection issues on Minerva’s online platform “Forum,” through live chats- Triaged and resolved reported bugs from the online classroom users, in a limited time

  • Tier-2 Technical Support Associate

    May 2020 - May 2022

  • Tier-1 Technical Support Associate

    Sept 2019 - May 2020
• 

  SK Encar.com (SK엔카닷컴)

  Sept 2019 - Dec 2019

  Software Engineer

  - Designed a mobile application using Python packages Selenium and TensorFlow to identify information of cars such as model, price, or the availability in the region by taking a picture through a mobile device- Collected data through web crawlers and achieved 99.4% accurate classification with less trained data- Researched product information to test the reliability and efficiency of the software

• 

  RobotArm: Virtual Robot Lab

  Jan 2020 - May 2020

  Web Designer and Back-end Developer

  http://www.robotarm.net/- Developed a virtual robotics lab using an Agile framework for students to control and observe robots live- Designed the web app using HTML, CSS, jQuery (front-end), Python, and SQL databases (back-end)

• 

  Kheyti

  Jan 2020 - May 2020

  Data Analyst

  - Evaluated online and offline tools that increased data collection and reporting process, which directly strengthened the measurement of the impact of Kheyti’s work on local farmers- Consolidated Kheyti’s current processes, data collection methodologies, and formats synthesizing a holistic M&E framework, and created optimized formats, dashboards, and reports using Network Analysis on GIS

• 

  CodeYourFuture

  Sept 2020 - Dec 2020

  Civic Project Intern

  - Worked on a civic project that aims to teach refugees coding in London, UK

• 

  Business Today

  Nov 2020 - Nov 2020

  Delegate at the 46th International Conference
• 

  Viasat Inc.

  May 2021 - Aug 2021

  Software Engineer Intern

  - Created Jenkins Acceptance Tests Pipeline based on System Integration Tests (SIT) to enable test setups for MTT residential modems, which eliminated costs associated with expensive M3 and outdated UT modems- Built 7 stages on the pipeline: a setup stage, 2 deployment stages for deploying software and library files into the modems, 3 testing stages (pretests, smoke tests, and critical tests), and a promoting stage- Configured a new YAML file with information from residential Data Modems and virtual modems (vMAS), and shortlisted necessary SIT tests using Robot Framework Show less

• 

  Splunk

  Jun 2021 - Sept 2021

  Web Technical Analyst

  - Optimized current processes and templates on JIRA to efficiently triage, groom, or escalate tickets- Constructed a new Web-Health Dashboard on the Splunk software (using website logs and data), that combines and produces insights about team’s performance, users’ activities, or marketing campaign’s success

• 

  Viasat Inc.

  Jul 2022 - now

  Software Engineer

  - Implementing new features, maintaining, fixing bugs, and developing new APIs (queries and endpoints) using React/Typescript for ‘Viasat Insights’ - an in-flight connectivity monitoring web app for commercial flights - Writing and updating tests, including mock data and snapshot testing in Unit (React unit tests), CIT (API), and Integration (Playwright and Selenium) levels, and component integration such as Airflow and Snowflake- Developing Airflow aggregation and reconciliation dags that write data from streams and other tables into Snowflake databases and support past and live data retrieval and display on ‘Viasat Insights’ Show less