Talk to sales Try for Free
Tamas Biro

Tamas Biro

Service Desk Technician

Followers of Tamas Biro726 followers
location of Tamas BiroDebrecen, Hajdú-Bihar, Hungary

Connect with Tamas Biro to Send Message

Connect

Connect with Tamas Biro to Send Message

Connect

  • Timeline

  • About me

    Resource Manager | PMO | Passionate About Business Strategy & Capacity Management | Help Senior Management By Translating Data Into Actionable Insight

  • Education

    • Debreceni Egyetem

      2007 - 2010
      Bachelor’s Degree Communication and Media Studies

  • Experience

    • SEI Europe

      Apr 2010 - Jul 2010
      Service Desk Technician

      • Completing change requests• Managing incident tickets and resolving smaller issues• Handling incoming calls and emails• Proactively contacting and escalating vendors• Holding online training to end users

    • BT

      Feb 2011 - Dec 2022

      • Being the first point of contact of 3 major units (~1.700 people) in every resource related question and participating in Senior Management Meetings• Representing the units’ resourcing queries on weekly HR/Finance Board meeting• Driving and keeping on track the supported teams’ TLR/TLC targets• Regularly providing Attrition Trend, Financial Analysis, Demand & Supply forecast and making recommendations about the risk & opportunities and required actions• Involved in early discussion with HR Business Partners about major programmes, offshoring activities, leavers schemes and in the planning of the execution Show less

      • Resource Partner

        Nov 2020 - Dec 2022

      • Resource Manager

        Jan 2016 - Nov 2020

      • Senior Service Desk Technician

        Jan 2015 - Jan 2016

      • Service Desk Technician

        Feb 2011 - Jan 2015

    • Nexperia

      Dec 2022 - now
      Resource Manager

      • Maintaining transformation program’s resource management governance & framework• Planning resource needs and controlling resource demand• Monitoring resources and providing regular feedback/reports to the management• Standard Operating Procedure creation about Resource Management for the whole organisation• Leading the implementation of new project & resource management tool (Smartsheet)• Managing contract extension of contractors and fixed term employees• Regular discussion with HRBP and external partners about ongoing recruitments Show less

  • Licenses & Certifications

    • Learning Design Thinking

      LinkedIn
      Dec 2024
      View certificate certificate

    • Lean Certification

      SZÁMALK TRAINING
      Oct 2014

    • Green Building Concepts Foundations

      LinkedIn
      Feb 2025
      View certificate certificate

    • Foundations of Geographic Information Systems (GIS)

      LinkedIn
      Jan 2025
      View certificate certificate

    • ITIL® v4

      PeopleCert
      Nov 2020

    • AutoCAD Facilities Management: Occupancy

      LinkedIn
      Feb 2025
      View certificate certificate

    • Complete Guide to Power BI for Data Analysts by Microsoft Press

      LinkedIn
      Dec 2024
      View certificate certificate

  • Honors & Awards

    • Awarded to Tamas Biro
      Nomination for the BT Role Model Award Sean Hegel Jan 2014 I was nominated for the BT Role Model Award by the Head of Service Operations because of the contribution I provided during the work transition from United States to Hungary.I was selected by the management to review all the documents, the Sharepoint, the processes, that our colleagues in US used and to prepare the whole training plan for our new joiners. I attended to many transition meetings, gave frequent feedback to the project manager and also participated in many interviews where we… Show more I was nominated for the BT Role Model Award by the Head of Service Operations because of the contribution I provided during the work transition from United States to Hungary.I was selected by the management to review all the documents, the Sharepoint, the processes, that our colleagues in US used and to prepare the whole training plan for our new joiners. I attended to many transition meetings, gave frequent feedback to the project manager and also participated in many interviews where we selected the members of the new team. After we decided who will be hired, I ordered every access to each member in order to have all the necessary tools by the time they began. I held the majority of the training for the new joiners and planned the workload we can take over each week. I have also created numerous tests for them so we could see how they are improving and which the areas are where we have to focus on more.The transition was really smooth and successful so the whole senior management was amazed by our great work. Show less