Sami Dababneh

Experience

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  Zain Group

  Jan 2010 - Oct 2010

  Tele Sales Advisor

  • Obtain client information and determine eligibility.• Maintain communication and improve quality results by adhering to standards and guidelines; recommending improved procedures.• Accomplish sales and organization mission by completing related results as needed.• Inform clients by explaining procedures; answering questions; providing information.

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  Karachi Marriott Hotel

  Dec 2011 - Dec 2013

  Front Office Agent

  • Answer questions and make recommendations for guests.• Take reservations and maintain the record of guests that have checked in and out.• Respond to clients’ complaints in a timely and professional manner.• Up-sell additional facilities and services, when appropriate.

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  Akhtaboot

  Jun 2013 - Jul 2017

  As HR & recruitment solutions provider we have various services and SaaS solutions that we provide to our clients and make sure they have excellent customer experience and success.Akhtaboot is an online career network that is committed to providing a user-friendly, effective and efficient way of linking the right person to the right career opportunity.Career Connect is a revolutionary recruitment management software solution to completely streamline and automate your recruitment process, managing it from acquire to hire and optimize all department processes. Career Connect employs a specific set of localized features tailor made for the recruitment worldCavall is cloud-based applicant tracking system (ATS) that streamline and manage the interviewing and selection processes from shortlisting to hiring stage.ZenHR is Flexible, Simple and Scalable Human Resources Management and payroll system (HRMS), that is specifically designed to service enterprises in the MENA and Gulf region with various modules and excellent user experience and interface to make you life easier. this cloud-based solution can fit into each country labor law rules and payroll system.Role :• Generating new business, channel partners and opportunities by conducting regular market researches improving and retaining existing accounts.• Maintaining updated knowledge of industry, targeted markets, competitors and educate the team members.• Working on building sales plans, achieving sales target individually and for the team. Handling the team performance and evaluation, budgeting and managing P&L.• Insure proper record keeping and tracking within the CRM for the company as well as tracking pipeline, proposals and advising on target proposals in Jordan and MENA region. Show less • Understand client companies’ industry, work culture and environments as well as arranging meetings with clients to discuss their recruitment needs and assist in matching their vacancies with our services.• Communicate with existing clients and research to attract ones in Jordan and MENA Region as per the company’s sales plan.• Develop sales proposals, present sales contracts, send offers, negotiate with clients in addition to mentoring and providing performance feedback on a fixed frequent basis for HR consultants.• Respond to inquiries and concerns in addition to training clients on how to use the company’s website and benefit from the chosen services.•Insure proper record keeping and tracking within the CRM and Mastering all of the group products. Show less • Managing existing customer accounts.• Meeting with potential customers to prospect for new business.• Providing online demonstrations to clients on to use Akhtaboot.com• Sourcing new companies to expand Akhtaboot’s reach in the UAE Market.• Identifying, attracting, and retaining potential recruiters.• Researching and identifying company’s recruitment needs, and recommending the services that best fit those needs.• Engaging in up-selling and cross-selling activities. Show less

  • Business Partner - Sales Team Leader

    Jun 2015 - Jul 2017

  • Senior Recruitment Solutions Consultant

    Apr 2014 - Jun 2015

  • Recruitment Consultant

    Jun 2013 - Apr 2014
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  ZenHR

  Jul 2017 - Mar 2022

  Senior Customer Success Manager I Business Partner.

  ZenHR Solutions (www.zenhrsolutions.com) is an HR software solutions provider. Our goal is to help HR departments and employees reach a state of Zen! We do that by offering state of the art cloud-based HR software solutions that provide value across all stages of HR from "Acquire" to "Retire".Our Products are:ZenHR: www.zenhr.com Cloud Human Resources Management System (HRMS)Career Connect: www.careerconnect.io our branded career page solutionCavall ATS: www.cavall.io Applicant Tracking System (ATS)Testello: www.testello.com UK-based testing solutions providerAkhtaboot: www.akhtaboot.com We also provide premium recruitment services through Akhtaboot, one of the MENA’s most prominent online recruitment job sites.Role:• Create moments that matter, chief orchestrator and leading customers professionally to ensure consistently high satisfaction levels.• Educate and engage customers on functionalities and best practices of on-boarding HRMS and recruitment services.• Achieving quota by retaining customers and consistently maintaining growth, expansion and advancement.• Continuously deliver outstanding services and problem resolutions to ensure our organization is adhering to high service levels to meet the customers’ expectations.• Ensuring every customer renews contract with ZenHR as well as establishing a trusted advisor relationship, in order to seamlessly assist in the development of success plans for customers. Show less

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  CYPHER Learning

  Feb 2022 - Feb 2024

  Director of Customer Success , MEA

  CYPHER LEARNING is transforming education by providing an intelligent learning platform for every learning need, whether it’s teaching students, onboarding employees, or selling online courses.Designed by skilled and passionate educators, our learning platform makes it easy for schools, businesses, and individuals to create and deliver the best learning experiences.

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  QOAD

  Jan 2024 - now

  Regional Director , Growth & Customer Success