Jatin Pratap

Experience

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  AIESEC India

  May 2014 - Jan 2015

  Corporate Sales for Incoming Global Talent

  🔹Manage Corporate clients of AIESEC in Hyderabad. It is involved in facilitating cross-cultural diversity by providing internship opportunities to international teachers to work with Educational Institutions in Hyderabad.🔹Responsible for increasing the number of Corporate Partnerships through effective branding and achieving sales through efficient research and analysis of the external market and its demand.

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  Yummpy's

  Jan 2016 - May 2017

  Co-Founder

  🔹Handled operations for a chain of food trucks and stores for Yummpys. The Average Revenue was ₹ ~2.2 Lakhs per month🔹Generated revenue of ~ 4.9 lakhs and catered 3500+ orders through a stall in an IPL match, which was held in 2018

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  Sreenidhi Institute of Science and Technology

  Mar 2016 - Jan 2017

  President

  🔹Held the role of organizer for the Application Development Club.ADC's main purpose was to provide interactive learning and conduct programming competitions for all budding programmers. 🔹Conducted marketing for our college fests like Trinity, Naach and Encore. 🔹Developed and deployed an Android Game called “Fastest_clicker” in these fests. The game attracted a lot of traction and featured us in the leading newspaper “ The Hindu”, explaining the business end of the game. The average Revenue was ₹31K Show less

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  SMARTBRIDGE EDUCATIONAL SERVICES PRIVATE LIMITED

  May 2016 - Apr 2017

  Software Engineer Intern

  🔹Worked on hardware integration, programming, cloud computing and mobile app development1 - Developed an IOT based Cloud controlled Robot using PHP, JavaScript, HTML, and Arduino UNO modules.2- Developed an Internet-of-things (IoT) based Smart Cap, retrofitted with a webcam - converts images captured into sound helping visually impaired people to know objects ahead using RaspberryPi, Arduino and Python programming.

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  TECHSOL

  May 2016 - May 2016

  Junior Software Developer

  🔹A hands-on experience to implement the framework of Pl/SQL in different business verticals: banking, E-commerce and many other commercial problem statements.🔹 Mini project: A website was done to prepare a framework that includes all the parameters for an end-to-end shopping experience for a clothing-based start-up.

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  VANA GLOBAL LTD

  Jun 2017 - Jul 2018

  Management Trainee

  🔹Ideated and built MoB (Mandi on Bandi) from scratch, a new-age food truck brand that caters sale of fresh fruits & vegetables🔹Received 15 lakh seed funding from the founder of Vana Global and Afriasia to implement GTM plan for MoB (Mandi on Bandi)🔹Generated ₹18 Lakhs in gross lifetime revenue for MoB by strategically positioning custom food trucks at various locations🔹Played a crucial role as part of an 8-member team that executed a due diligence report, leading to an acquisition of Only Meat 🔹Handpicked among 42 employees to lead a team of 6, which interviewed and trained 35 candidates during the recruitment process Show less

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  Dell

  Aug 2018 - Jul 2021

  Business Sales Representative

  🔹Corresponded financing and account management for Dell’s products and services to over 1000+ B2C & B2B Canada clients🔹Awarded as the DFS star of the quarter and CR Champ for overachieving DFS targets & maintaining a 3:1 chat-to-sale ratio🔹Only recipient among 80 people in Canada Sales to receive CSAT - Delight for maintaining 96.8% CSAT for 2 consecutive quarters🔹Trained 30+ associates on Value-Based Selling, Product Portfolio and Client Engagement which improved team’s CSAT by 15%🔹Implemented Notion DAR, enhancing customer follow-up, achieving ~30% higher close rate, and optimizing the Business Credit line.🔹Provided data-driven insights & strategic recommendations to senior leadership, leveraging NLP analytics for making sales report🔹Executed multiple outbound sales campaigns, resulting in a 30% increase in revenue and a 20% increase in customer retention Show less

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  Froogal.ai

  Jul 2021 - Dec 2021

  Customer Success Manager

  🔹Implemented Loyalty engine & POS for Creamstone, resulting in a 20% increase in Customer Retention & a 15% revenue boost🔹Developed Club Aptronix, a Referral Loyalty initiative, driving a 3x in small ticket item frequency and a 40% boost in Engagement🔹Optimized targeting (+35%) and reduced CAC (-15%) with user personas. Boosted conversion rates through personalized campaigns🔹Implemented loyalty campaigns that resulted in ~ 6.4x improvement in CLV, CRR, and Average purchase frequency for 6+ brands🔹Led a team of 6 to drive customer success, identify cross-selling opportunities, and manage technology requirements for 6+ clients Show less

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  Basil

  Apr 2023 - Aug 2023

  Founder's Office - Intern

  🔹Crafted Corporate proposals & data-driven sales strategies to cater to over 15+ corporate clients’ employee health initiatives🔹Curated and implemented series of events over a period of 60days to launch a new product line and strengthen the brand positioning

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  ZenTrades.ai

  Sept 2023 - now

  Lead : Product & Customer

  🔹Prioritized & executed 30+ product improvements, boosting user engagement and satisfaction through 100+ adoption consulting calls, driving significant engagement and retention rates, which contributed to a remarkable 160% increase in product adoption.🔹Led a team of 13 in Product and customer adoption operations to impact the ARR of $720K+ & 160+ B2B customers through 3Ps (product, people and process) framework.🔹Crafted comprehensive CRM+ERP product roadmap, influencing direction of cross-functional business & tech teams that impacted a remarkable 137.6% Net Dollar Retention (NDR)🔹Spearheaded the development & launch of the AI ZenFire Co-Pilot initiative, which streamlined estimate creation processes and significantly enhanced revenue for 100+ users.🔹Identified and validated new market opportunities through customer feedback, competitive analysis, and market analysis/ trends with the goal of identifying wedge product on CRM/ERP.🔹Developed Prioritization & Sprint planning framework, Waterfall ARR model, advanced Analytics dashboard, and established adoption benchmarks tailored for consulting-oriented customer service operations. Show less