Sama AlAgamy

Experience

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  Gulf Air

  Apr 2000 - Dec 2003

  Junior Reservation Ticketing Agent

  Responsible for monitoring Bahrain, Abu Dhabi, Muscat, Alain & Doha (till terminated) flightsthrough PFC (Pre Flight Check), FMC (Firming Check) to un-ticketed passengers for 24, 48, 72 hours in advance for both(basic,high season schedule)Checking other stations requests transferred on queues to actionRegular follow-up after sales calls

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  Gulf Air

  Apr 2004 - Dec 2015

  Manage all Egypt reservation department duties (Telesales, Help desk, Checking queues, Handling flight delay, Handling aircraft change, Handling misconnection )Responsible for PFC (Pre-flight check) weekly,monthly in advanceResponsible for group bookings request and follow it up till date of travelConfirm seats requested by agents & GF sales offices in EgyptDealing with route manager staff (HDQ & CRC) in BAHRAIN to assist in seats confirmationSupervise Sales TeamResponsible for STPC (1 night Free of charge hotel booking for more than 8 hours connection)Monitoring Reservation staff in dealing with agents, passengers and solve any problemsFlights Reports Weekly Reports Advanced Booking Load for (F/J/Y Class) Advanced Premium Booking Load (F/J) Class Advanced Booking Load with Top 20 destination Monthly ReportsTotal Uplift to find out how many local seats flown in all classes & number of flight delay,and number of denied boardingNo Show Reports, to find out percentage of no show faced station; comparing and rating local no show with other station no show Seasonality ReportsSummer & Winter schedule connectivity reports to check & advice, and discuss connection time to other destination we are flaying to (Inbound and Outbound)OAL Fare Comparison Report for to match with market competition Show less Responsible for monitoring Bahrain, Abu Dhabi, Muscat, Alain & Doha (till terminated) flightsthrough PFC (Pre Flight Check), FMC (Firming Check) to un-ticketed passengers for 24, 48, 72 hours in advance for both(basic,high season schedule)Checking duplicate bookings and cancel unwanted according to the GF PFC procedures Checking connection time in case of flight delay & arrange suitable connection time in case of misconnection to inform passengersMonitor junior staff and assist then in handling reservation sales callsResponsibility for the top accounts directlyStrong relationship to training and helpdesk to ensure excellent operation flowRegular follow-up after sales calls Show less

  • Reservation & Ticketing Supervisor

    May 2007 - Dec 2015

  • Senior Reservation Agent:

    Apr 2004 - May 2007
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  Faihaa Elkhaleeg Travel

  Jan 2016 - Sept 2019

  Aviation Manager
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  Air Malta

  Sept 2019 - now

  Reservation-Ticketing Manager