Tendai James

Experience

• 

  Toyota Zimbabwe

  Jan 2009 - Mar 2013

  Apprentice Auto Electrician
• 

  Croco Motors

  Apr 2014 - Dec 2019

  Technical Service Advisor

  Key Responsibilities:Provide technical support and assistance to customers via phone, email, or chat.Troubleshoot technical issues and provide solutions that meet customer needs.Collaborate with other teams to ensure customer satisfaction and product improvement.Keep accurate records of customer interactions and technical issues in a CRM system.Identify and escalate priority issues to the appropriate team members.Maintain up-to-date knowledge of company products and services.Provide training and guidance to new technical service advisors as needed.Participate in product testing and quality assurance activities.Continuously seek to improve the customer experience and technical support processes.Perform other duties as assigned. Show less

• 

  Toyota Auto Center

  Jan 2020 - Sept 2023

  Project Administrator

  Assist the project team in preparing project plans, schedules, and budgets.Maintain project documentation such as meeting minutes, project plans, and status reports.Ensure project deadlines are met by monitoring progress and communicating with team members.Identify and help mitigate risks and issues that may arise during the project.Coordinate project-related meetings, including scheduling, agenda preparation, and document distribution.Monitor project budget and expenses, ensuring adherence to budgetary constraints.Ensure project deliverables are completed on time and to the required standard.Manage project resources, including tracking and ordering supplies as needed.Maintain project communication channels and ensure all team members are kept informed.Provide administrative support to the project team, including arranging travel, coordinating logistics, and managing correspondence.Support the project team in any other duties as required Show less

• 

  Cloud23

  Dec 2023 - now

  Associate Project Manager

  Assist in managing a team of professionals responsible for executing projects plans, directing their work and tracking progress. Serve as the key point of contact for internal stakeholders and clients, providing status updates and addressing questions. Identify potential risks and create mitigation strategies to minimize impact on budget, timelines and scope. Analyze project details to ensure adherence to budget, scedule and scope constraints. Generate reports on project progress, resource allocation and budgets for leadership and clients. Ensure projects adhere to internal standards and methodologies. Show less