Jennifer Sylva, PMP, CSM

Experience

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  Quisic/IEC (Internal & External Communications)

  Feb 1998 - Aug 2001

  Production Supervisor

  Led the development of web-based training software from implementation to final delivery for clients such as Toyota Motor Corporation, Cisco Systems and Kyocera with this designer and developer of online custom content development services and e-learning software products. Served as liaison between production, creative, quality assurance testing and programming departments, ensuring the on-time delivery and quality of products. Trained new developers.• Created customized internal training for FedEx and United employees, boosting workplace effectiveness. Show less

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  Strategic Financial Group

  Aug 2001 - May 2002

  Project Manager

  Managed various recruiting and marketing projects for this company offering clients financial guidance and world-class products and services through the Northwestern Mutual Financial Network. Accountable for contacting prospective college representatives, organizing post-interviews, administering testing, coordinating off-site recruiting functions and preparing sales presentations.

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  Toyota Motor Sales

  Aug 2002 - Mar 2004

  Project Management Consultant

  Directed the on-time, within budget completion of multiple, simultaneous projects for this provider of e-learning programs for Toyota Motor Sales offering 400+ courses to 8,500 US employees. Guided diverse teams on the development of classroom and instructor-led training curriculum.• Credited with increasing dealership service and sales performance and overall OEM profitability via effectiveness of training programs.

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  Maritz

  Apr 2004 - Apr 2009

  Promoted by this provider of learning solutions and event management services to lead the timely execution of up to $100,000 integrated marketing interactive media-based projects. Responsible for converting business requirements into technical requirements and coordinating the flow of information and resources between team members, customers, external partners and operational leadership. Managed local and international teams of 10+ creative, technical and production personnel.• Key projects included a product for Acura to train dealership personnel on new TL model features and benefits, the development of Toyota i-Guides that provided online vehicle owner manuals for users and a Lexus contest encouraging dealership personnel to provide feedback on how to increase market share. • Maintained a high-level of team synergy and continual communication with team members on milestones and action items, ensuring the high quality and time and cost efficient delivery of web-based applications and other new media products.• Established a strong customer base of satisfied clientele through the development of appealing websites. Show less

  • eProducer/Project Manager

    Aug 2007 - Apr 2009

  • Project Manager

    Apr 2004 - Aug 2007
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  The Beachbody Company

  Aug 2009 - Jun 2010

  Project Manager

  Chosen to supervise teams of up to 10 staff on the completion of various projects such as website redesigns, technology enhancements and new application implementations for this provider of in-home fitness and weight loss solutions. Managed entire scope of projects including costs, risks and schedules. Monitored the performance of internal and external team members and communicated project status to internal stakeholders. Gathered business requirements, assisted with development of business processes and managed vendor deliverables.• Led the complete redesign of two websites including the addition of social networking tools, which enhanced user-friendliness, boosted client confidence in company plans and helped spread the message.• Collaborated and implemented various PMO process documents including Project Start, Launch Sign-Off and Unplanned Budget Approval Forms, enhancing stakeholder and team awareness of milestones. Show less

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  AMCI

  Jun 2010 - Feb 2011

  Project Manager/Digital Producer

  Selected by this marketing and advertising agency for the automotive industry to direct the full scope of Apple mobile operating system, touch-screen and web development projects including vendor communication, business requirements, deadlines, budgets and website and application content strategies. Major projects include a registration, survey and product information iPad application for Lexus’s CT 200h Global Tour, a self service registration application for Toyota and an iPad application for Toyota on their Star Safety System technology. Key Accomplishments:• Managed a $200,000 budget for Toyota’s digital projects including the successful launch of a touch screen application utilized nationwide to demonstrate how Toyota cars stand the test of time.• Directed the development and deployment and managed changes for the iPad application for the Lexus CT 200h tour, which has traveled across eight cities in three countries.• Created extremely effective training and application user guides, ensuring the smooth setup of events. Show less

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  INNOCEAN USA

  Feb 2011 - Mar 2016

  Sr. Digital Producer

  SR. DIGITAL PRODUCER Spearheaded site enhancement/redesign projects and maintenance for Hyundai Motor America and partnering with third party vendors on various projects. Lead procurement processes through competitive bidding process, project award to third party vendors, and executing project from launch to completion. Served as the primary point of contact for Hyundai.com digital production while managing and distributing workload balances and job assignments among associate producers. Key Accomplishments:• Improved team dynamics by influencing team cohesiveness, leading, training, and mentoring. • Effectively managed and overseen Hyundai’s analytic implementation across three platform tiers for advanced holistic data reporting. Show less

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  Beyondsoft

  Mar 2016 - May 2018

  Project Manager/Application Lead - Lexus.com

  Responsible for website redesigns, enhancements, and maintenance for Lexus digital projects on Lexus.com. Collaborated with clients to define project scope, objectives, and approach to support business objectives. Oversaw vendors to guarantee quality deliverables are provided within allotted timeframe and within budget. Acted as a liaison between vendors, internal architecture, and technical teams.Key Accomplishments:• Facilitated effective meetings to promote efficiency and consensus on requirements, timeliness, milestones, and other applicable challenges. • Successfully managed Quality Assurance/UAT reviews and deployments. Show less

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  Maritz

  May 2018 - Sept 2019

  Digital Producer

  Managed web based training, product launch announcements and new hire email communications projects. Responsible for coordinating resources and information between team members and customers.Key projects include managing web-based training for Acura dealership personnel to learn about new RDX, NSX and ILX model features and benefits, web-based training for Infiniti Global teams on culture and brand experience, and the distribution of monthly Lexus email communications regarding webinars to build stronger guest experiences. Show less

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  INNOCEAN USA

  Sept 2019 - Sept 2021

  Sr. Digital Producer

  Managed digital initiatives including mobile, video and new content updates for Hyundai and Genesis brands. Supervised time, quality, scope, and cost, to deliver specified requirements and ensure client satisfaction. Led and drove projects from start to finish. Defined project scope, timing, budget and estimate. Routed work for internal approvals to ensure internal quality controls are transpiring (creative approvals, proofreading, product correctness, production, etc.

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  Indeed

  Oct 2021 - now

  Project Manager

  Currently managing creative digital projects, ranging from visual identity, website design and development of multimedia content creation for the in-house creative team. Collaborating with clients to define project scope, objectives, and deliverables, ensuring alignment with marketing partners. Developing project plans, including timelines and resource allocation, and consistently delivering projects on time. Involved in regular project status meetings, providing clients with updates on project progress, addressing any concerns, and obtaining feedback to drive continuous improvement. Proactively identifying potential project risks and issues, implementing mitigation strategies to minimize disruptions and keep projects on track. Show less