Dan Toft S.

Dan Toft S.

Quality controller

Followers of Dan Toft S.934 followers
location of Dan Toft S.Copenhagen, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    Senior Solution Specialist, Contactcenter - Lykkelig far og Boller i karry mager.

  • Education

    • Lean Six Sigma (Green Belt)

      2010 - 2011
      Lean Six Sigma Projektledelse, Databehandling passed
    • Th. lang HF

      2005 - 2007
      Student Mathematics
    • Teknologisk Institut

      2017 - 2018
      Projektleder Projektleder Pass
  • Experience

    • FK Distribution A/S

      Jan 2003 - Jan 2005
      Quality controller
    • WeCare4u A/S

      Jan 2005 - Jan 2007
      Key Account manager
    • Telia

      Jan 2007 - Jan 2014

      External trustet advisor and educator for Major customersIT assurance, Customer operatons. Responsible for daily operations in Telia call center. Assist teammanager, employee development to ensure NPS and sales target.

      • External Customer Consultant.

        Jan 2013 - Jan 2014
      • Operation controller

        Jan 2010 - Jan 2013
      • Assisting Team Manager

        Jan 2007 - Jan 2010
    • Telia

      Feb 2014 - Apr 2023

      Service and success management between Telia and Large / Key / public accounts.Contactcenter software solutionsSLA- contract- Incident- operational- problem management.Value realization of customer solution. Ansvarlig for strategi, eksekvering og udvikling af Telias interne kontaktcenter system.

      • Senior Service Manager & CSM

        Sept 2018 - Apr 2023
      • Solution Manager

        Feb 2014 - Sept 2018
    • Telia Mobil Danmark A/S

      Apr 2023 - Mar 2025
      Senior Solution Specialist CCaaS

      Consultant & Account Management - Contactcenter & teamsphone

    • Norlys

      Mar 2025 - now
      Senior Solution Specialist

      Solution and sales engineering within CCaaS. Utilizing the latest trends and technologies to realize full potential of your business.

  • Licenses & Certifications

    • Microsoft 365 Teams Administrator Associate Cert Prep (MS-700): Plan, Configure, and Deploy

      LinkedIn
      Feb 2024
      View certificate certificate