Dan Toft S.

Quality controller

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Copenhagen, Capital Region of Denmark, Denmark

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Timeline
About me
Senior Solution Specialist, Contactcenter - Lykkelig far og Boller i karry mager.
Education
- Lean Six Sigma (Green Belt)
  2010 - 2011
  Lean Six Sigma Projektledelse, Databehandling passed
- Th. lang HF
  2005 - 2007
  Student Mathematics
- Teknologisk Institut
  2017 - 2018
  Projektleder Projektleder Pass
Experience
- FK Distribution A/S
  Jan 2003 - Jan 2005
  Quality controller
- WeCare4u A/S
  Jan 2005 - Jan 2007
  Key Account manager
- Telia
  Jan 2007 - Jan 2014
  External trustet advisor and educator for Major customersIT assurance, Customer operatons. Responsible for daily operations in Telia call center. Assist teammanager, employee development to ensure NPS and sales target.
  - External Customer Consultant.
    Jan 2013 - Jan 2014
  - Operation controller
    Jan 2010 - Jan 2013
  - Assisting Team Manager
    Jan 2007 - Jan 2010
- Telia
  Feb 2014 - Apr 2023
  Service and success management between Telia and Large / Key / public accounts.Contactcenter software solutionsSLA- contract- Incident- operational- problem management.Value realization of customer solution. Ansvarlig for strategi, eksekvering og udvikling af Telias interne kontaktcenter system.
  - Senior Service Manager & CSM
    Sept 2018 - Apr 2023
  - Solution Manager
    Feb 2014 - Sept 2018
- Telia Mobil Danmark A/S
  Apr 2023 - Mar 2025
  Senior Solution Specialist CCaaS
  Consultant & Account Management - Contactcenter & teamsphone
- Norlys
  Mar 2025 - now
  Senior Solution Specialist
  Solution and sales engineering within CCaaS. Utilizing the latest trends and technologies to realize full potential of your business.
Licenses & Certifications
- Microsoft 365 Teams Administrator Associate Cert Prep (MS-700): Plan, Configure, and Deploy
  LinkedIn
  Feb 2024
  View certificate