
Donald Wright
Knowledge Operator/Client Support Administrator/Information Manager

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About me
Windows System Engineer at SandTech Solutions
Education

Community College of the Air Force
2006 - 2010Information Management Information Technology 4.0
Experience

United States Air Force
Jun 1988 - Jul 2010Knowledge Operator/Client Support Administrator/Information ManagerI served 22 years in the Air Force doing multiple IT jobs. Stationed at K I Sawyer AFB, MI; Beale AFB, CA; Scott AFB, IL; Yonsain AIN, Korea; Elmendorf AFB, Alaska; & Duluth MN (Univ. of MN Duluth ROTC).

NCI Information Systems, Inc
May 2010 - Aug 2011Supported SDDC General and his staff with all their IT issues and needs. Provided IT customer support to over 500 users.
Executive Communication Support IT Technician
Oct 2010 - Aug 2011Desktop Support Technician - Tier 2
May 2010 - Oct 2010

SAIC
Aug 2011 - May 2014Systems AnalystSupported base level communications focal points as migration adviser for Blackberry, Lync, Outlook 2007/2010, Active Directory, operating systems, etc. Migrated 13 sites including migrating workstations, email, user accounts, shared accounts, and Blackberrys from legacy environment into the Air Force Network.

Dell Technologies
May 2014 - Oct 2014Systems AnalystTier 2 support for entire United States Coast Guard fixing and assisting with IT related issues such as software applications, Windows Vista/7 support, VPN, remote desktop protocols, Good Link mobile, printer, hardware issues, etc.

Qivliq Federal Group
Oct 2014 - Jun 2016IT Systems Engineer responsible for Tier 3 support of commercial mobile devices. Troubleshoot issues affecting servers and users’ soft certs for mobile encryption. Building Windows 2008 R2 and 2012 R2 Virtual Servers to replace Windows 2003 Virtual Servers for the Food and Drug Administration (FDA) using VMware vSphere Client and Web Client Version 5.5.0 via Citrix Receiver. Also, patching new virtual servers to make sure they’re compliant for the FDA’s network via System Center Configuration Manager Version 5.0.8. Assist customers with any issues they first have with the new servers. IT Systems Engineer responsible for preparing Legacy Air Force Domains for migration and migrating users, security groups, and workstations into a combined, global domain.
Systems Engineer
Mar 2016 - Jun 2016Systems Engineer
Oct 2015 - Mar 2016Systems Engineer
Oct 2014 - Sept 2015

ActioNet, Inc.
Jun 2016 - Aug 2016Network Support TechnicianResponsible for inspecting workstations, configuring BIOS, setting passwords for SQL and virtual workstations, cloning images, ordering replacement parts for defective equipment.

TEKsystems
Sept 2016 - Oct 2016Tier 2 Gates IT Server Administrator
Amyx, Inc.
Nov 2016 - Dec 2016Information Assurance Engineer
SandTech Solutions, LLC
Dec 2016 - nowCyber Security EnablerUtilize Genesis suite of tools, powershell scripts, various other means to detect vulnerabilities on networks assisting bases to harden their network defenses.
Licenses & Certifications

Security +
CompTIAMar 2010
Network +
CompTIADec 2009
A+ Certified Professional IT Technician
CompTIAOct 2007- View certificate

MCSA: Windows Server 2012 - Certified 2017
MicrosoftJan 2017 - View certificate

Server+
CompTIANov 2014
Languages
- enEnglish
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