Matthew Bray

Experience

• 

  Jo-ann Stores inc

  Jun 2003 - Jul 2008

  Marketing Support
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  PETCO Animal Supplies, Inc.

  Apr 2009 - Jul 2010

  Assistant Store Manager

  Responsible for managing payroll, scheduling, staffing and customer service for Petco store 1103 Santa Fe.

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  ACCION New Mexico

  Aug 2009 - Nov 2009

  Volunteer Data Entry

  Gathering and entering company and contact information into the main data base.

• 

  Everything Channel

  Jul 2010 - Oct 2011

  Account Executive

  As an Account Executive, I found (through cold calling, over 60 calls per day) leads to acquire new business opportunities for Netgear, IBM and Dell. I maintained and developed over 300 company accounts in Salesforce, and developed working relationships with CIOs, CEOs, and IT Managers utilizing Linkedin and other business social media. I delivered presentations highlighting the products such as; NAS units, UTM, STM, firewalls, switches and services of the company. I provided marketing material to help clients sell and promote their products; for use by Government, Corporate and Private sector procurement departments. I negotiated contract terms with clients which assisted them in successfully closing sales for client resellers. Show less

• 

  Lowe's Companies, Inc.

  Mar 2012 - now

  Oversee all activities related to call center operations, including systems and processes, ensuring compliance with established benchmarks and standards.Evaluate various statistical and financial reports to identify utilization trends and recommend operational improvements to management.Research and respond to inquiries and issues.Make recommendations for interventions and develop monitoring plan within established timeframes.Identify and analyze performance trends, recommend and implement process improvements.Support integration new or updated programs and services.Collaborate with various stakeholders to ensure achievement of key performance indicators. Show less

  • District Installation Support Manager

    Dec 2020 - now

  • CSC Operations Supervisor

    Dec 2014 - Dec 2020

  • Repair Services PRO

    Mar 2012 - Dec 2014
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  Rebuilding Together Albuquerque

  Mar 2013 - Dec 2014

  Board Secretary

  Point of contact for organizaton, setting meeting agenda and taking meeting minutes.