Libor N.

Experience

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  E-COM

  Feb 2007 - Jul 2007

  Designer

  Proposed program components in cad a solidworks, creating a complete design documentation, along with responsibility for production.

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  Stream Global Services

  Sept 2007 - Sept 2008

  Support Professional

  TomTom technical support, entering claims, finding technical solutions in navigation problems (troubleshooting), reporting found errors to 2nd line, creating a new templates

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  Vigour a.s.

  Sept 2008 - Nov 2008

  Support Professional

  support for system users Unicorn Universe

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  Stream Global Services

  Dec 2008 - Oct 2011

  Support Professional

  As part of my responsibilities, I have worked with TomTom and Lenovo technical support, including entering claims and finding technical solutions to navigation problems through troubleshooting. I have reported any errors I discovered to the 2nd line or supervisor, and created new templates to streamline processes. Additionally, I have experience in proofreading and checking translated texts from English to Czech, as well as training and educating new operators on technical procedures. Moreover, I have performed inspections on ordered parts for repair centers to ensure quality and efficiency. Show less

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  IMI CCI

  Dec 2011 - now

  As the head of IT Operations for EMEA, I am responsible for managing a team that provides critical support and services to end-users. This includes close collaboration with the IT infrastructure and IT applications support teams, as well as suppliers and vendors. My key responsibilities include implementing modern backup solutions worldwide, defining backup and disaster recovery standards, and ensuring the full implementation of backup procedures and standards. I am also experienced in virtualization platforms such as VMware and can manage cross-site migration and replication, designing and planning. Furthermore, I have led the implementation of Power BI for business intelligence and coordinated global IT teams to follow cybersecurity baseline guidelines. In addition, I am leading the digitalization initiative and transforming standard processes into the digital world, including HSE processes. Show less As an experienced administrator, I possess advanced troubleshooting skills for a range of operating systems, including Windows XP, Windows 7, Windows 8.1, Windows 10, and Windows Server 2003/2008/2012. Additionally, I have proficiency in managing Microsoft Exchange 2010, as well as virtualization platforms such as VMware 5.5 and 6. I am also experienced in managing security solutions such as McAfee ePolicy Orchestrator, including Disc Encryption, VirusScan Enterprise, and HIPS. In addition, I have expertise in managing Veeam Backup & Replication and Veeam ONE Monitor for efficient data backup and recovery management. Show less

  • IT Operations Manager – EMEA

    Apr 2016 - now

  • Information Technology Administrator

    Dec 2011 - Mar 2016