Melanie Scarth

Experience

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  Fahrschule Priemer

  Apr 2010 - Oct 2014

  Company Co-Owner

  As a co-owner of a driving school, I had the pleasure of running a company with my father and organizing and operating a business. I was responsible for all aspects of running a driving school, from in-classroom training of up to 20 students to exam preparations and determination. I oversaw all financial aspects as business can involve.My responsibilities included business improvement & strategy, forecasting, overseeing all financial aspects including ongoing vehicle purchases, media & marketing, human resources, and legal. Show less

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  Match Group

  Jan 2015 - Nov 2022

  I focused on building capabilities for processing and payment-related interactions with our customers. My team was responsible for this critical aspect of the business.I worked with two cross-functional teams from product conception through launch and multiple iterations. I defined and developed hypotheses and A/B testing worldwide, created test optimization opportunities with our BI team, captured, prioritized, and technically detailed market opportunities and feature requests informed by regular engagement with customers, prospects, and partners in collaboration with internal teams. I defined OKRs, quarterly & yearly product planning, Scrums, defining team priorities and driving cross-functional alignment across partners from engineering, product, UX designers, operations, marketing, customer success, and legal. Show less As a team leader, I managed a team of 14 in-house and 2 offshore vendors. During the POF Hackathon, I led a team that developed a 2nd place pitch. I stewarded customer onboarding and continued development by conducting regular 1:1s and team meetings. Additionally, I successfully implemented POF’s first CS Automations and introduced an OMNI Channel approach (Zendesk). I established the POF HelpCenter which led to increasing review rates by 6% (and growing). My responsibilities included human resource management, KPI tracking, forecasting, creative legal, software development, CSAT, SLAs, automated processes, vendor management and onboarding, and translations management. Show less As a Supervisor for PlentyofFish, I was responsible for taking requirements from customers and passing 7 implemented solutions to the development team. I inspired my team to exceed goals and make a vital contribution to the organization. Additionally, I implemented Agile ideation of a fully online training program for onboarding internationally, collected and implemented 30% more ideas from employees than the historical best, and achieved overall cost savings of $50,000 yearly. I was an incremental part of the transition to an offshore call center.My responsibilities included mentoring, training, automations, team initiatives planning, vendor management, and stakeholder management. Show less

  • Product Manager , Payments,Client & Platform

    Jun 2021 - Nov 2022

  • Manager, Customer Success

    Feb 2020 - May 2021

  • Supervisor, Customer Success

    Jan 2019 - Feb 2020

  • Quality Assurance Analyst

    Jan 2018 - Dec 2018

  • Customer Success Analyst

    Jan 2015 - Dec 2017
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  Mark Anthony Group

  Feb 2023 - Jul 2024

  Global Enterprise Application Delivery Lead

  As a seasoned Delivery Lead, I oversee global onboarding, offboarding, and application integration. My responsibilities span ERP system maintenance and Scrum leadership. I assess business value, technical feasibility, and customer impact to optimize ROI and deliver high-quality features. Guiding Agile ceremonies and clarifying requirements are integral to my role. Additionally, I drive digitalization and process optimization for our clients’ business processes, handling tasks across the entire Power Platform Application lifecycle. With nearly 7 years of experience, I’ve honed my skills in planning, process improvement, and application management. Show less

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  COMI

  Sept 2024 - now

  Senior IT-Management-Consultant

  Cybersecurity | Cyber Defense | SOC | Incident ResponseI design and implement a comprehensive service framework for the CDC system, ensuring governance and BSI compliance. I manage vendor relationships, lead RFP processes, and develop criteria catalogs for tool selection. Overseeing Jira implementation, I optimize workflows and service operations following the ITIL Framework. I drive risk management, process efficiency, and strategic alignment across cross-functional teams with a SAFe mindset (Scaled Agile Framework) . Show less