Jeffrey Gardner

Experience

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  Westchester Costumes Inc.

  Jan 1980 - Jan 1984

  Instructor of Theatrical Make-up

  • Latex prosthetic appliance design and application• Herman Buchman painting technique• Mask Making• Beards and Mustache Construction

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  Broadway Theatres

  Mar 1982 - Jun 2001

  Broadway Actor

  Performed in numerous Broadway plays and musicals. Highlights include:• "The Wild Party" directed by George C. Wolfe ~ Virginia Theatre• "The Scarlet Pimpernel" directed by Peter Hunt ~ Minskoff Theatre• "Jerome Robbins’ Broadway" directed by Jerome Robbins ~ Imperial Theatre• "Cyrano the Musical" directed by Eddy Habbema ~ Neil Simon Theatre• "The Queen and the Rebels" directed by Waris Hussein – Plymouth Theatre• "Les Miserables" directed by Trevor Nunn & John Caird ~ National Tour Show less

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  Circle in the Square Theatre School

  Jan 1992 - Jan 1994

  Speech & Voice Instructor

  • Speech and Voice Production• Shakespearean Acting Technique• Dialect instruction

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  String Ensemble of Rockland

  Jan 2002 - Jan 2009

  Event Manager

  • Facilitated communication between artistic staff and technical crew• Designed lighting and scenic elements• Prepared budget for technical elements• Supervised all performance day activities

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  Playhouse 91

  Jan 2002 - Jan 2006

  House Manager

  Managed this Off-Broadway theatre for all main stage and rental productions.• Successfully resolved all in-person customer service and ticketing issues.• Upgraded ticketing system to digital scanning from paper ticketing.• Performed daily fire safety inspections and maintained log book.• Supervised, scheduled and trained house staff.

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  New York Preparatory School

  Jan 2002 - Jan 2002

  Musical Theatre Instructor

  • Directed, and designed production of "You’re A Good Man Charlie Brown"• Taught Musical Theatre Performance

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  Young People's Chorus of New York City

  Jan 2002 - Jan 2002

  Production Manager

  • Supervised Technical Crew for performances• Facilitated communication between Organization and Venue

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  Overland Entertainment

  Jan 2002 - Aug 2013

  Events Manager/Stage Manager

  • Created and executed logistics plan for delivery of material for The New Yorker Festival.• Supervised transportation for Veuve Cliquot Polo Match on Governor’s Island.• Managed communications for the US Open Tennis opening ceremony.• Oversaw warehouse operations and trucking crews for numerous events.• Stage managed numerous live events.

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  Grumpy Old Partners LP

  Jan 2005 - Dec 2012

  Theatrical Producer

  Presented the world premiere of Grumpy Old Men: The Musical at the Manitoba Theatre Centre in Winnipeg, Canada starring John Rubinstein, Susan Anton, and Ken Page.• Acquired Theatrical Rights from Warner Bros.• Raised funds• Hired creative team and developed script.• Presented NYC staged readings starring: F. Murray Abraham Christopher Lloyd, Carol Kane, George Hearn, & Marilu Henner

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  The Cherry Lane Theatre

  Jan 2009 - Jan 2009

  House Manager

  Managed all mainstage and rental events. • Successfully resolved all in-person customer service and ticketing issues.• Prepared daily house reports. • Performed daily fire safety inspections and maintained log book.• Recruited, trained and supervised volunteer ushers.

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  Westside Theatre

  Jan 2009 - Aug 2013

  Senior House Manager

  Managed both the upstairs and downstairs theatres for all mainstage productions which included: "Old Jews Telling Jokes", "Love Loss and What I Wore", and "My Name is Asher Lev".• Successfully resolved all in-person customer service and ticketing issues.• Upgraded house reports to digital documentation.• Performed daily fire safety inspections and maintained log book.• Supervised, scheduled and trained house staff.• Held the Food Protection Certificate for venue concessions. • Managed rental events.• Installed ADA seating platforms on request. Show less

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  Kupferberg Center for the Arts at Queens College CUNY

  Aug 2013 - May 2016

  Theatre Manager / House Manager

  Managed 5 theatres including the 2,100-seat Colden Auditorium, and the 500-seat Goldstein Theatre. Supervised all large-scale mainstage productions and rental events. • Hired, supervised, and trained house staff.• Successfully resolved escalated in-person customer service issues.• Created employee protocols and wrote accompanying manual.• Identified ADA compliance issues and designed and implemented solutions.• Identified and reported electrical, carpentry, and HVAC issues to Buildings Dept.• Performed daily fire safety inspections and maintained log book.• Oversaw successful transition to electronic ticket scanning.• Liaised with rental & catering clients on performance days.• Upgraded daily performance reporting.• Held the Food Protection Certificate for venue concessions. Show less

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  The Metropolitan Museum of Art

  May 2016 - Jan 2018

  Manager of Operations for Admissions ＆ Information

  Supervised staff of 100 Frontline Ambassadors, Greeters, Cashiers, Asst. Managers, and Coordinators.• Successfully resolved escalated in-person customer service issues.• Increased revenue generation from admission-to-membership transfers thru staff coaching.• Exceeded income projections for audio guide sales by developing and successfully implementing new business model and distribution plan.• Created new procedures and updated manuals for the Member and Visitor Services team.• Bolstered staff performance and development through personal coaching and mentoring.• Improved security of funds by instituting updated cash transit procedures and PCI compliance.• Strengthened PCI compliance thru training and developing updated protocols.• Initiated daily reporting process to identify/track procedural and performance issues.• Generated increased revenue from external vendors by drafting & negotiating new contracts. Show less

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  Adrienne Arsht Center for the Performing Arts

  Sept 2018 - now

  • Manage three mainstage venues (Ziff Ballet Opera House, Knight Concert Hall, and Carnival Studio Theater) as well as a multiple ancillary performance spaces• Serve as ADA Coordinator• Supervise staff and train House Managers, Guest Ambassadors, Tier Leaders and Volunteer Ushers.• Resolve escalated in-person customer service issues• Develop employee protocols and create associated manuals and documentation• Create online training materials

  • Director Of Guest Services

    Jan 2022 - now

  • Theater Manager

    Sept 2018 - Jan 2022