Shannon K.

Experience

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  SEPHORA

  Aug 2003 - Apr 2008

  Skincare/Color Lead

  -Extensive product knowledge of all departments; fragrance, skincare and color.-Implemented new sales strategies to increase sales; coached staff and led by example to show new ways of selling. Created a sample campaign encouraging clients to take home and try then come back and buy. Increased sales from 8%-23% in 7 months. -Sephora University Graduate: Skincare and Fragrance expert and Train the Trainer participant.-Ordered product using AS400 system and participated in stocking, new product placement, window and product display, and event coordination. Show less

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  Queen Of Heaven Mortuary

  Jun 2007 - Dec 2012

  Funeral Arranger

  -Met with families full circle; assisted with removal of loved one, embalmed and prepared/casketed, met with family for arrangement of services and legal documentations required by state, ordered all necessary items needed for service and worked service to ensure all family needs were met and their loved one was honored and memorialized as their family visualized. -Counseled client families making arrangements with advanced insurance policy needs and without.-Scheduled all services and prepared all documentation in accordance with state law and health and safety codes.-Second highest volume sales for 2010 in Western Region Catholic Mortuaries Group. Show less

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  Forest Lawn Memorial Parks and Mortuaries

  Dec 2012 - Jan 2019

  Funeral Service/Service Arrangements Supervisor

  -Managed the Funeral Service department with more than 3400 funerals a year inclusive of visitations, vigils, and services of all religious customs and beliefs.-Directly supervised 13 staff members, entry level to advanced, that all played a crucial role in planning and executing funeral services. -Coached and mentored staff on key performance indicators for customer service surveys, client interaction, industry knowledge, and staff development. Recommended organizational structure reporting relationships and staffing needs based on program goals. -Made hiring, promotional, and salary decisions in accordance with company policy. -Managed program operations and administrative functions to include planning and scheduling, program evaluation, policy implementation, personnel administration, budget, and proposal development. -Served as a key resource for service information. Resolved problems or questions referred by staff, counselors, vice presidents, and executive counsel constituents.-Planned and executed special events/services for multiple parks. These included our Easter Sunrise Service, Dia De Los Muertos Service, Memorial Day Service, Veterans Day Boy Scouts of America Flag Placement, and Candle Lighting Services in Memoriam of lives lost throughout the year. -Participated in community outreach solidifying our relationship with the community and leaders within the state including working with multiple members of all religious clergy, Chamber of Commerce, Kiwanis, Women’s Club, Boy Scouts of America, and Every 15 Minutes programs with Cypress and Los Alamito’s High School’s. -Service Arrangements management of cemetery records, data entry for Death Certificates, scheduling all 3 party vendors in accordance with our client family views for memorialization and managed reception staff as they were integral to welcoming our families and making sure all their needs were met. Show less

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  Rose Hills Company

  May 2019 - now

  • Manager, At-Need Administration

    Oct 2023 - now

  • Manager, Funeral Services

    May 2019 - Oct 2023