Flavio Souza

Experience

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  Alcoa

  Aug 2003 - May 2005

  Support Analyst Senior

  Technical support in Windows Operational SystemsFix oracle access problems (related to specifical systems)Support in OfficeSupport to other analystsCreate technical documentationResponsable for critical issues

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  Cadbury Adams

  Oct 2006 - Aug 2008

  Infra Structure analyst trilingual

  Support to AS400 ServerProcess documentationSupport to Citrix applicationsCreation of automatization process (BAT files and VB projects)Support to Windows Operational SystemsAnalysis of firewall and antivirus restrictionsAccount Management (AD)Focal point in Brazil to migration process of e-mail accounts (from Lotus Notes to Exchange accounts)Cota managementBackup management

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  Bracta

  Sept 2008 - May 2012

  Support Analyst

  I worked with projects related to TI like implemeting AD, antivirus solutions, support to SQL, support to operational systems and with specific tools like Operations Orchestration, PPM and virtualization tools

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  Infonova

  Jun 2013 - Dec 2015

  Technical Support Analyst

  Support Analyst working at small, medium and big corporations.Acting in several areas such as Desktops, Notebooks, and Windows Server support and Antivirus tools.Support to Windows (all versions) and Apple computers (Macbooks Pro / Macbook Air / Time capsule)Local and Remote support to clients.Technical project meetings for requirements identification and monitoring.Working at internal quality improvement projects.

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  INFONOVA Tecnologia

  Jan 2016 - Jul 2017

  Technical Services Coordinator

  Coordination of technical support team, documentation, project management, KPI’s management, support on commercial, and IT costs management.Commercial meetings for new client’s assessment.Team goals definition and management Crises management. Process and documentation for internal improvement – ITIL concepts.

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  HCL Technologies

  Jul 2017 - Sept 2017

  Senior Support Analyst

  Professional allocated in one of clients from HCL, supporting end-users, creating and documentation process and work with remote teams to troubleshoot / solve items from third level (like Servers, Storages, etc.)Support trilingual (Portuguese, Spanish and English)

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  A&E Television

  Sept 2017 - now

  Technical Support Analyst

  Trilingual Support Analyst working in brazilian's officeActing in several areas such support to Desktops, Notebooks, and Windows Server support and Antivirus tools.Support to Windows (all versions) and Apple computers (Macbooks Pro / Macbook Air / Time capsule)Local and Remote support to clients.Focal point between IT department in Miami and end-users in Brazil

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  Torcedores.com

  Nov 2018 - now

  Senior Collaborator

  I work as freelance to Torcedores.com, writing texts related to sport subjects