Lenny G.

Experience

• 

  Candid Water Cooler Pte Ltd

  Jan 2006 - Jan 2008

  IT System Administrator

  1. Support users on the hardware, software, and application issues2. Implement the changeover of company’s manual system for Customer Service Department3. Implement IT Training to new and existing staffs over the new method of computerised system4. Create and maintain email accounts5. Design, create, publish, and maintain corporate website6. Design and create various artworks to be published7. Additional administration, account, and customer service jobs

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  PhillipCapital

  Jan 2008 - Jan 2011

  Technical Support Executive, Graphic Designer (POEMS Marketing)

  1. Support clients and internal staffs with technical/system issues on the trading platforms through phone calls and emails2. Initiate projects for bug fixing and system enhancement, act as end-user for UAT and post-implementation testing3. Maintain and enhance corporate website4. Support marketing staffs in artwork design, administrative and IT related matter for events such as seminars, roadshows, and launching of new trading platform5. Design, create, and publish artworks for advertising and marketing purposes6. Involve in Graphical User Interface (GUI) design to enhance existing platform as well as create new trading platform7. Provide training to internal staffs on the trading platforms and the newly launched features Tunjukkan kurang

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  International Specialist Eye Centre (ISEC)

  Jan 2013 - Jan 2014

  Marketing Assistant

  1. Mainly, to assist and support Marketing Manager: - Provide administrative and documentation works for marketing activities, third party insurance and agents - Proof-check and publish design/artworks for brochures, ads, and marketing materials - To be the marketing personnel for various marketing activities and other related events - Prepare and pack marketing materials for the upcoming events - Prepare report/statistic with regards to international patients - Perform any adhoc duties in the absence of Marketing Manager2. To be the main contact for international patients, provide and maintain excellence patients quality care and services3. Provide counseling for LASIK and Refractive Surgery patients4. To support and assist patients with their enquiries and booking of appointments, through phone calls and emails Tunjukkan kurang

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  SGX Group

  Jun 2015 - Jan 2016

  Executive, Operations Project and Integration (OPI)

  1. Work closely with Operations Project Lead (Ops Lead) to support in the delivery of the new Derivatives Trading and Clearing (DTDC) core system upgrade: - Plan and manage booking of meeting attendees and venues for project working meetings - Track/monitor tasks assigned and escalate issues to the Ops Lead - Involve in UAT, prepare test data, test cases, and assist in test execution - Assist in updating and configuration of Master CDB - Facilitate and coordinate among project team members, manage project activities and deliverables - Build and maintain reference materials, including internal and external meeting notes, presentations, and spreadsheets - In the first 3 months, the focus is to actively learn and obtain knowledge in the SGX derivatives business and operational processes2. Acting Function’s Secretary, assist Function Head in: - Administration and documentation works, as well as follow up on action items with the team managers - Facilitate and coordinate monthly Function meeting - Maintain and organize Function’s sharepoint Tunjukkan kurang

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  Infosys (Malaysia) Sdn. Bhd.

  Jan 2018 - Nov 2020

  Senior Project Coordinator

  1. Directly manage projects of a smaller scale (“Lite” projects) and deliver outcomes to client. - Report to local team leader as well as Australian based clients/stakeholders. - Adhere to Optus Project Management Methodology (OPMM). Manage all aspects of theproject: scope, budget, resources, schedule, and risks/issues. - Involve in progress update, status report, facilitate and conduct meetings, administration and documentation works, coordinate implementation/cutover, as well as track and follow up on action items. - The role is customer facing and committed to provide the highest level of customer service.2. Support Senior Project Manager (SPM) / Program Manager (PgM) on a large scale of projects/programs. - Report to Australian based SPM/PgM and stakeholders. - Track/monitor tasks assigned. Escalate issues and roadblocks to SPM/PgM when necessary. - Involve in progress update, administration and documentation works, coordinateimplementation/cutover, delivery outcome report, as well as track and follow up for resolution of issues. - At times, performing additional duties in the absence of SPM/PgM.3. Hands-on project scope includes WAN upgrade, 4G/wireless link installation, voice & multiline migration, New Site, Site Relocation, Site Decommission, Firewall rule change, number diversion, and number porting. Tunjukkan kurang