Joy Sharma

Experience

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  Mahindra Holidays & Resorts India Limited

  Jul 2004 - Sept 2005

  Executive Administrator

  Managed LAN / WAN, Windows NT Server (AD, Policy Control, User Creation, Antivirus Updates)Generated monthly reports on WAN uptime and communicated the same to the HO at ChennaiResolved user problems related to OS, MS-Exchange, MS Outlook Client, Citrix connectivity and internal packagesSupervised Vendor management and responsible for providing IT Support to the entire North Region

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  Mahindra Group

  Sept 2005 - Nov 2006

  System Administrator

  Competently managed LAN/WAN environment and handled the Voice facility on both Analog & Digital phones Successfully resolved User issues like configuration of Outlook, checking antivirus, providing local rights for access to printers & files, and issues relating to Operating Systems - Windows XP Prof and Windows 2003Handled IP Phones and Wireless as well as monitored VPN Connectivity from the centre check point at Bristlecone to Reliance Data Centre for accessing the Quality/Production serverManaged ISA 2000 Server including Installation, Configuration & MaintenanceCoordinated with the Vendors for hardware replacement and maintenance Show less

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  Mahindra Logisoft Business Solutions Ltd

  Nov 2006 - Aug 2007

  Support Head

  Performed end to end implementation covering following Modules - Spares, Sales, Service & Accounts (Integrated with Tally 5.0)Successfully handled and resolved issues raised by Dealers and provided them support through proper channel Handled a team of 17 Engineers for implementation of the packages at dealer sites across Southern RegionPerformed Pre-implementation, which covered preparing the dealerships to acquire hardware with the latest configuration and thereafter provided support to dealers onsite for their Sales, Service, and Spares & Accounts modules Show less

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  Bristlecone

  Aug 2007 - Sept 2009

  SAP Basis Consultant

  Actively involved in monitoring all technical aspects of SAP BW Security and acquired thorough experience in transfer structure, transfer update roles, communication structure, RFC Connections for BW Remote, role authorization for BW Remote, Authentication and Single Sign-on, Creating BW security authorizations, etcSupervise all the technical aspects of SAP R/3 SecurityHandle User Management & Client Maintenance including creation, deletion, lock & unlock and password generationEnsure active user performance check, local and global work process overview, and define, schedule and monitor background jobsMonitor buffer tuning and workload of the system and analyze the dump files generated by abnormal termination of ABAP programsAccountable for managing operating system alerts & performance check, monitoring Table, Indexes, Table Space and displaying and monitoring all Spool RequestsInvolved in reviewing Backup and Recovery Strategy, Kernel Upgrade, SPAM/SAINT Upgrade, Basis, ABAP Patches upgrade & installation of ADD-ons & Plug-ins, Br-tools upgrade, Parameter management and maintaining free space on Archive directoryManage the OSS connection with SAP service market placeEnsure SAP license generation using slicenseResolve the technical issue requests raised by users and manage Transport Requests Show less

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  Institute of Management Technology, Ghaziabad

  Sept 2013 - now

  • Digital Marketing Manager

    Nov 2018 - now

  • Systems Analyst

    Sept 2013 - now