Brandon Ritchey

Brandon Ritchey

POS Support Technician

Followers of Brandon Ritchey66 followers
location of Brandon RitcheyProvidence County, Rhode Island, United States

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  • Timeline

  • About me

    ImmyBot Support Specialist

  • Education

    • Motoring Technical Training Institute

      2010 - 2011
      Computer Service Technician / Network Installer program
  • Experience

    • East Commerce Solutions, Inc.

      May 2011 - Jul 2015
      POS Support Technician

      Installing and troubleshooting POS hardware and software Providing 24 hour on-call remote and on-site support Maintaining and backing up dBase and SQL database

    • CVS Health

      Aug 2015 - Jul 2017
      Sr Assistant Store Tech Support

      Troubleshooting of store systems with aid of a knowledge base Logging all interactions and communications with stores in a ticketing system Assisting other agents in finding and executing appropriate knowledge articles

    • ThinkTech Computers

      Jul 2017 - Oct 2021

      Resolve technical issues escalated from other team members Plan and implement upgrades for clients including servers, firewalls and email migrationsDocument needed information for support team to support upgraded environmentUpdate and administer internal tools used to support clients. Troubleshoot technical issues in a fast paced environment Document client interactions in a ticketing system Promoted from Helpdesk Technician to Project Engineer 8/2021

      • Project Engineer

        Aug 2021 - Oct 2021
      • Helpdesk Employee

        Jul 2017 - Aug 2021
    • The TNS Group

      Oct 2021 - Jul 2023
      Project Engineer

      Resolve technical issues escalated from other team members Plan and implement upgrades for clients including servers, firewalls and email migrationsDocument needed information for support team to support upgraded environmentUpdate and administer internal tools used to support clients.

    • Atlas Technica

      Jul 2023 - May 2024
      Senior System Engineer
    • Immense Networks

      Jun 2024 - now
      ImmyBot Support Specialist
  • Licenses & Certifications

    • Connectwise Automate Certified Professional

      ConnectWise
      Nov 2021
    • ConnectWise Automate Certified Expert

      ConnectWise
      Sept 2021
    • IT Glue Certified Professional: User Level 1

      IT Glue
      Sept 2021
      View certificate certificate
    • Acronis Certified Engineer

      Acronis
      Jun 2018
    • Sophos Certified Architect XG Firewall

      Sophos
      Jan 2020
    • CompTIA Secure Infrastructure Specialist

      CompTIA
      Dec 2017
      View certificate certificate
    • CompTIA Security+

      CompTIA
      Dec 2017
      View certificate certificate
    • CompTIA A+

      CompTIA
      Apr 2011
      View certificate certificate
    • CompTIA Network+

      CompTIA
      Jun 2011
      View certificate certificate
    • Liongard Certified Professional (LCP) Certification Assessment

      Liongard
      Jan 2022
      View certificate certificate