Brandon Ritchey

Experience

• 

  East Commerce Solutions, Inc.

  May 2011 - Jul 2015

  POS Support Technician

  Installing and troubleshooting POS hardware and software Providing 24 hour on-call remote and on-site support Maintaining and backing up dBase and SQL database

• 

  CVS Health

  Aug 2015 - Jul 2017

  Sr Assistant Store Tech Support

  Troubleshooting of store systems with aid of a knowledge base Logging all interactions and communications with stores in a ticketing system Assisting other agents in finding and executing appropriate knowledge articles

• 

  ThinkTech Computers

  Jul 2017 - Oct 2021

  Resolve technical issues escalated from other team members Plan and implement upgrades for clients including servers, firewalls and email migrationsDocument needed information for support team to support upgraded environmentUpdate and administer internal tools used to support clients. Troubleshoot technical issues in a fast paced environment Document client interactions in a ticketing system Promoted from Helpdesk Technician to Project Engineer 8/2021

  • Project Engineer

    Aug 2021 - Oct 2021

  • Helpdesk Employee

    Jul 2017 - Aug 2021
• 

  The TNS Group

  Oct 2021 - Jul 2023

  Project Engineer

  Resolve technical issues escalated from other team members Plan and implement upgrades for clients including servers, firewalls and email migrationsDocument needed information for support team to support upgraded environmentUpdate and administer internal tools used to support clients.

• 

  Atlas Technica

  Jul 2023 - May 2024

  Senior System Engineer
• 

  Immense Networks

  Jun 2024 - now

  ImmyBot Support Specialist