Muhammad Kashif Parvez

Experience

• 

  HABIB BANK LIMITED

  Jun 2011 - Aug 2011

  Internee

  branch operation.marketing department.trade finance.commercial lending.

• 

  Habib Metropolitan Bank (Subsidiary of AG Zurich)

  Nov 2011 - Jan 2012

  Branch officer

  Handle all walk-in, call-in front-end queriesCatering to urgent requests in specific cases focusing on the customer engagement & retentionManage customers' attrition & ensure customers' retention to enhance customer baseTo control the operations of the Account Opening and to ensure that the established service standards are met.Responsible for processing customer requests related to Account Maintenance, Change of address / signature, mandate addition / deletion etc of all accounts either opened by branch (walk-in) or by CPUResponsible for scanning customer signatures and instructions in the system. (Walk-in Customers Only).Ensure that relevant vouchers are compiled properly and scanned through Rosetta on daily basis Any other assignment assigned by the branch managementEnsure that customer signatures are captured/amended on a daily basis in order to mitigate risks and facilitate swift service deleivery Show less

• 

  Meezan Bank Ltd

  Feb 2012 - Dec 2012

  Coordinator

  Handle all walk-in, call-in front-end queriesTo control the operations of the Account Opening and to ensure that the established service standards are metProvide personalized service to customers through proper handling, timely assistance, prompt response on their queries and complaints, catering to their personal banking needs to strengthen and cordial relationship Responsible for issuance of ATM Cards and PIN Codes to customers and maintaining records / registers as advised in OPM / SOP. Custodian of blank ATM Card and maintain proper records Diversions to Call Center & other Alternate distribution channels (ADC) Key Service Indicator (KSI) Complaint Monitoring Deepening of existing customer base is the key responsibility Providing advisory to existing customers and resolving issues and queries such that loyalty of customers could be strengthenedHandling and providing assistance to walk-in customers such that these can be converted into regular customersProviding assistance to CCU in resolving customer queries/ issues within TATs.Maintaining a proper record of all the activities being carried out related to Customer Relationshipaccounts operation.Close monitoring of record keeping and ensure record management complianceMonitor service indicator in the branch and compile a monthly service measure report for onward submission to service quality departmentTrained all branch staff for service excellence Show less

• 

  K-Electric

  Dec 2012 - now

  • To make plans and strategies in order to reduce Distribution losses & Accumulated Technical & Commercial (ATC) losses through Accurate reading of energy meters and supplementary bills.• Monitoring quality and completeness of billing and striving for a consistent reduction in the quantum of Non-normal billing and losses.• Analysis in Write Off Project and submit cases to department.• Develop effective analysis to detect and remove metering discrepancies.• Review consumer application on day to day basis and act accordingly Show less Plan and implement the strategies in order to increase the sale as well as revenue of Integrated Business CentreMonitoring quality and completeness of billing and striving for a consistent reduction in the quantum of Non-normal billing and losses.Validation of daily billing run, ensuring timely uploading of billing data and investigation exceptionsAssure that all the team members are fully aware of all policies and procedures that pertain to their workMonitor Ordinary and Industrial billing and their Tariff.Investigating unbilled, continuous average billing, assessed billing and Theft billing.Assemble, manage and motivate team.Ensure customer compliances of actions.Familiarize self with all policies and procedures related to customer billing and payment, how to access and interpret information in the customer billing database, and how to find information respond to any Customer question about the status of his account. Show less Co-supervise all Customer Care activities and monitors other Customer Care Resource to ensure effective and efficient working.Responsible to improve the overall quality of service to customers through quick and effective response to complaints Assemble, manage and motivate team. Start Compaign to motivate and educate people in their local areas Ensure customer compliances of actions. Follow consumers complain till resolved. Resolve consumers complain at Customer Care Section e.g. Installments, Cash Missing, Average billing cases, assessed cases, and other allowance cases etc. Supervise Customer Care Representatives. Show less

  • Deputy Manager

    Jan 2016 - now

  • Deputy Manager

    Feb 2016 - now

  • Assistant Manager

    Jan 2013 - now

  • Assistant Manager(Customer Accounts)

    Aug 2014 - Jan 2015

  • ASSISTANT MANAGER(Customer Care)

    Dec 2012 - Jul 2014