Akshith G

Experience

• 

  KNK Construction Pvt. Ltd.

  Feb 2011 - Jan 2012

  Desktop Support Engineer
• 

  Sakhatech Information Systems Pvt. Ltd

  Feb 2012 - Sept 2012

  System Administrator
• 

  Aujas Cybersecurity

  Sept 2012 - Nov 2016

  • Windows Server Administrator

    Apr 2015 - Nov 2016

  • Senior System Administrator

    Sept 2012 - Mar 2015
• 

  Maspro Technologies Pvt. Ltd. ( Formerly Maspro Network Solutions Pvt. Ltd. )

  Nov 2016 - Jun 2017

  Tech Support Team Lead
• 

  Opt IT Technologies (I) Pvt. Ltd

  Jun 2017 - Mar 2023

  Job Responsibility: Taking care of End to End IT Infra outsourced services and Cloud Services for the customers.Act as an outsourced IT Manager/CIO for all the customers.Meeting clients for implementation & other technical discussions/migrations.Build a service relationship with customers and conduct service reviews.Review performance reports, service improvements, service quality and process.Responsible for Transition happening in client place.Responsible for IT Audit both internal & external.Troubleshooting Windows and basic Linux Instance on cloud and on-premises L2/3 support.Coordinate with vendors for hardware purchases and support.E-Mail Administration on Zoho, M365 and Google Workspace.Troubleshooting any reported problems while the engineer is not available.Achieving instantaneous troubleshooting by remote access.Guiding engineers to troubleshoot hardware & software related issues with System & Servers.Firewall and Network Support (Fortinet, Checkpoint, Sophos & Cyberoam).AWS, Digital Ocean and Azure - Cloud Instance, RDS and backup Management.Following SLA matrix to close the tickets for clients. Show less

  • Service Delivery Manager

    Apr 2022 - Mar 2023

  • Account Manager

    Apr 2018 - Mar 2022

  • Account Lead

    Jun 2017 - Mar 2018
• 

  CreditAccess Life Insurance Limited

  Mar 2023 - now

  IT Manager