Daniel Luque

Experience

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  AT4 wireless

  May 2006 - Jan 2007

  QA Engineer

  Checking GSM and Bluetooth EDR transceivers running Test Suites, identify, isolate and report bugs. Interoperability with RFID (Radio Frequency IDentification).

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  Altran España

  Nov 2007 - Sept 2008

  IT Consultant

  VPNs (Virtual Private Nets) Provision Service in Telefonica International Wholesale Services.PARESS (Platform of Analysis and Requirements of System Security) application development in Telefonica I+D.

• 

  Activision

  Mar 2009 - Sept 2009

  Localisation QA Tester

  On different platforms, Test each project assigned to identify and report localisation and functional bugs.

• 

  Stan James

  Jan 2010 - Apr 2016

  Responsibility for the IT Support staffed at the levels the business required. Reviews daily the escalated incidents from IT Support team.Generating reports for the IT Management Team. Check the possibility of processes and daily routines automation to improve end-user satisfaction and reduce costs.Interact as and when required with IT vendors, suppliers, partners to deliver the service requirements the business agreed. Perform Hardware installation, configuration and maintenance of servers. Install and configure different OS. Design, install and monitor VMWare infrastructure (v 4.1 – 5.5).Maintain the company infrastructure (Active directory, DNS, DFS, cluster services, IIS and Services, Antivirus and file systems. Design and implement Backup and Disaster Recovery strategies, Cisco and Zeus Load Balancer. Monitor and maintenance of all office IT systems, escalate issues to other departments and contact 3rd party providers when necessary. Provide troubleshooting of all JIRA ticket system.

  • IT Service Desk Team Lead

    Dec 2014 - Apr 2016

  • IT System Administrator – 2nd Line

    Sept 2011 - Nov 2014

  • IT Support – 1st Line

    Jan 2010 - Aug 2011
• 

  Kindred Group plc

  May 2016 - Mar 2021

  Manage the IT Support team, including recruitment, under performance, appraisals, staff engagement and training. Develop, manage, measure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, demand mix and end-user productivity between others for internal teams and ensure control and monitoring of third party suppliers KPIs and SLAs.Ensure governance on change management process and chair the Change Advisory Board meetings.Preparation of IT department budgets, supporting the Head of IT and preventing unexpected or out of budget expenditures. Show less

  • Gib OTS Lead

    Jan 2019 - Mar 2021

  • IT Service Manager

    May 2016 - Dec 2018
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  The Rank Group plc

  Jan 2022 - now

  The Workstream Coordinator responsibilities include working closely on IT Infrastructure deliverables and BAU tasks to prepare comprehensive action plans, including resources, timeframes and budgets and resource tracking. Performing various coordinating tasks like third-party and stakeholder management, scheduling, risk and issue tracking along with other delivery duties like maintaining project documentation and handling financial queries in line with Rank’s PMO principles.As EUC, I have been providing IT support to the Gibraltar office and hand and eyes to Hosting and Network teams. Show less

  • Infrastructure Project Manager

    Oct 2023 - now

  • EUC & Workstream Coordinator

    Jan 2022 - Oct 2023